FCC Consumer Complaints – 7 July 2020
Introduction
On Tuesday, 7 July 2020, 1081 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 900 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 616 complaints.
Key statistics
- Total complaints
- 1081
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (616)
- Most reported state/territory
- California (109)
Where the complaints came from
A total of 1081 complaints were recorded on 7 July 2020, with reports originating from 721 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 10.1% |
| Texas | 108 | 10.0% |
| Florida | 73 | 6.8% |
| New York | 57 | 5.3% |
| North Carolina | 50 | 4.6% |
| Illinois | 45 | 4.2% |
| Virginia | 42 | 3.9% |
| Ohio | 41 | 3.8% |
| Michigan | 35 | 3.2% |
| New Jersey | 34 | 3.1% |
| Other states and territories | 484 | 44.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 797 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 73.7% |
| Internet | 174 | 16.1% |
| TV | 97 | 9.0% |
| Radio | 9 | 0.8% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
797 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 616 | 77.3% |
| Billing | 58 | 7.3% |
| Availability (including rural call completion) | 48 | 6.0% |
| Equipment | 29 | 3.6% |
| Number Portability (keeping your number if you change providers) | 21 | 2.6% |
| Privacy | 9 | 1.1% |
| Interference (including signal jammers) | 6 | 0.8% |
| Junk Faxes | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
174 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 41.4% |
| Billing | 58 | 33.3% |
| Speed | 21 | 12.1% |
| Equipment | 10 | 5.7% |
| Interference | 10 | 5.7% |
| Privacy | 3 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
97 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 52.6% |
| Availability | 25 | 25.8% |
| Loud Commercials | 8 | 8.2% |
| Equipment | 7 | 7.2% |
| Indecency | 5 | 5.2% |
| Privacy | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.