FCC Consumer Complaints – 8 July 2020
Introduction
The Federal Communications Commission recorded 1057 consumer complaints on Wednesday, 8 July 2020 relating to telecommunications services, this was lower than the 1081 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 596 complaints.
Key statistics
- Total complaints
- 1057
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (596)
- Most reported state/territory
- California (116)
Where the complaints came from
On 8 July 2020, the 1057 complaints recorded by the Federal Communications Commission were reported from 715 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 11.0% |
| Florida | 91 | 8.6% |
| Texas | 80 | 7.6% |
| New York | 64 | 6.1% |
| New Jersey | 41 | 3.9% |
| Ohio | 40 | 3.8% |
| North Carolina | 39 | 3.7% |
| Pennsylvania | 39 | 3.7% |
| Georgia | 35 | 3.3% |
| Michigan | 33 | 3.1% |
| Other states and territories | 472 | 44.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 742 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 742 | 70.2% |
| Internet | 181 | 17.1% |
| TV | 118 | 11.2% |
| Radio | 13 | 1.2% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
742 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 596 | 80.3% |
| Billing | 47 | 6.3% |
| Availability (including rural call completion) | 39 | 5.3% |
| Equipment | 23 | 3.1% |
| Number Portability (keeping your number if you change providers) | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 6 | 0.8% |
| Privacy | 6 | 0.8% |
| Junk Faxes | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 37.0% |
| Availability | 57 | 31.5% |
| Speed | 26 | 14.4% |
| Interference | 13 | 7.2% |
| Equipment | 10 | 5.5% |
| Privacy | 8 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
118 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 42.4% |
| Availability | 42 | 35.6% |
| Indecency | 12 | 10.2% |
| Equipment | 7 | 5.9% |
| Loud Commercials | 6 | 5.1% |
| Interference | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.