FCC Consumer Complaints – 9 July 2020
Introduction
The Federal Communications Commission recorded 1020 consumer complaints on Thursday, 9 July 2020 relating to telecommunications services, this was lower than the 1057 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 558 complaints.
Key statistics
- Total complaints
- 1020
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (122)
Where the complaints came from
The 1020 complaints recorded on 9 July 2020 were submitted from 713 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 12.0% |
| Texas | 95 | 9.3% |
| Florida | 78 | 7.6% |
| New York | 63 | 6.2% |
| Ohio | 42 | 4.1% |
| Arizona | 38 | 3.7% |
| New Jersey | 35 | 3.4% |
| Pennsylvania | 34 | 3.3% |
| North Carolina | 33 | 3.2% |
| Michigan | 32 | 3.1% |
| Other states and territories | 445 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 725 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 725 | 71.1% |
| Internet | 177 | 17.4% |
| TV | 103 | 10.1% |
| Radio | 10 | 1.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
725 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 77.0% |
| Availability (including rural call completion) | 48 | 6.6% |
| Billing | 47 | 6.5% |
| Equipment | 26 | 3.6% |
| Number Portability (keeping your number if you change providers) | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Privacy | 9 | 1.2% |
| Junk Faxes | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
177 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 41.2% |
| Billing | 52 | 29.4% |
| Speed | 22 | 12.4% |
| Equipment | 14 | 7.9% |
| Interference | 9 | 5.1% |
| Privacy | 7 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
103 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 49.5% |
| Availability | 29 | 28.2% |
| Equipment | 8 | 7.8% |
| Indecency | 7 | 6.8% |
| Interference | 4 | 3.9% |
| Loud Commercials | 3 | 2.9% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 558 complaints relating to unwanted calls on this date, representing 54.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (314) 405-9121 | 6 | 1.1% |
| (516) 559-6891 | 2 | 0.4% |
| (516) 856-7373 | 2 | 0.4% |
| (949) 561-0958 | 2 | 0.4% |
| (972) 591-5277 | 2 | 0.4% |
| (202) 602-0785 | 1 | 0.2% |
| (202) 899-9460 | 1 | 0.2% |
| (202) 918-1639 | 1 | 0.2% |
| (202) 929-3723 | 1 | 0.2% |
| (202) 991-0176 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 6 | 1.1% |
| (314) 405-9121 | 6 | 1.1% |
| (315) 232-8257 | 2 | 0.4% |
| (844) 989-1708 | 2 | 0.4% |
| (877) 728-1971 | 2 | 0.4% |
| (949) 561-0958 | 2 | 0.4% |
| (972) 591-5277 | 2 | 0.4% |
| (202) 602-0785 | 1 | 0.2% |
| (202) 899-9460 | 1 | 0.2% |
| (202) 918-1639 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (314) 405-9121 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.