FCC Consumer Complaints – 10 July 2020
Introduction
On Friday, 10 July 2020, 950 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1020 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 530 complaints.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (530)
- Most reported state/territory
- California (109)
Where the complaints came from
The 950 complaints recorded on 10 July 2020 were submitted from 657 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.5% |
| Texas | 87 | 9.2% |
| New York | 60 | 6.3% |
| Florida | 59 | 6.2% |
| Georgia | 47 | 4.9% |
| Ohio | 43 | 4.5% |
| Pennsylvania | 43 | 4.5% |
| Virginia | 27 | 2.8% |
| New Jersey | 26 | 2.7% |
| Colorado | 25 | 2.6% |
| Other states and territories | 421 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 669 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 669 | 70.4% |
| Internet | 180 | 18.9% |
| TV | 86 | 9.1% |
| Radio | 12 | 1.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
669 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 530 | 79.2% |
| Billing | 44 | 6.6% |
| Availability (including rural call completion) | 39 | 5.8% |
| Equipment | 28 | 4.2% |
| Number Portability (keeping your number if you change providers) | 9 | 1.3% |
| Interference (including signal jammers) | 7 | 1.0% |
| Privacy | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
180 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 85 | 47.2% |
| Billing | 29 | 16.1% |
| Speed | 28 | 15.6% |
| Interference | 19 | 10.6% |
| Equipment | 10 | 5.6% |
| Privacy | 9 | 5.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
86 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 44.2% |
| Availability | 19 | 22.1% |
| Indecency | 14 | 16.3% |
| Loud Commercials | 10 | 11.6% |
| Privacy | 3 | 3.5% |
| Equipment | 2 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 530 complaints relating to unwanted calls on this date, representing 55.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 8 | 1.5% |
| (555) 555-5555 | 3 | 0.6% |
| (818) 351-5710 | 3 | 0.6% |
| (714) 694-7603 | 2 | 0.4% |
| (800) 613-8561 | 2 | 0.4% |
| (800) 822-5544 | 2 | 0.4% |
| (833) 805-7750 | 2 | 0.4% |
| (202) 410-5003 | 1 | 0.2% |
| (205) 729-9571 | 1 | 0.2% |
| (205) 894-7077 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.