FCC Consumer Complaints – 11 July 2020
Introduction
A total of 447 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 11 July 2020, complaint volume fell from 950 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 233 complaints.
Key statistics
- Total complaints
- 447
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (233)
- Most reported state/territory
- California (63)
Where the complaints came from
The 447 complaints recorded on 11 July 2020 were submitted from 360 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 14.1% |
| Texas | 34 | 7.6% |
| Florida | 31 | 6.9% |
| Arizona | 24 | 5.4% |
| New Jersey | 20 | 4.5% |
| Georgia | 19 | 4.3% |
| Maryland | 15 | 3.4% |
| New York | 15 | 3.4% |
| Virginia | 15 | 3.4% |
| Colorado | 14 | 3.1% |
| Other states and territories | 196 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 288 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 288 | 64.4% |
| Internet | 88 | 19.7% |
| TV | 55 | 12.3% |
| Radio | 12 | 2.7% |
| Emergency | 3 | 0.7% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
288 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 233 | 80.9% |
| Billing | 21 | 7.3% |
| Availability (including rural call completion) | 14 | 4.9% |
| Equipment | 9 | 3.1% |
| Number Portability (keeping your number if you change providers) | 4 | 1.4% |
| Privacy | 4 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
88 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 31.8% |
| Billing | 24 | 27.3% |
| Speed | 14 | 15.9% |
| Interference | 10 | 11.4% |
| Equipment | 8 | 9.1% |
| Privacy | 4 | 4.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
55 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 40.0% |
| Billing | 17 | 30.9% |
| Loud Commercials | 9 | 16.4% |
| Indecency | 5 | 9.1% |
| Equipment | 2 | 3.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.