FCC Consumer Complaints – 12 July 2020
Introduction
A total of 326 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 July 2020, complaint volume fell from 447 complaints the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 140 complaints.
Key statistics
- Total complaints
- 326
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (140)
- Most reported state/territory
- California (43)
Where the complaints came from
The 326 complaints recorded on 12 July 2020 originated from 240 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 13.2% |
| Texas | 38 | 11.7% |
| Kentucky | 20 | 6.1% |
| Washington | 20 | 6.1% |
| New York | 19 | 5.8% |
| Florida | 18 | 5.5% |
| Georgia | 18 | 5.5% |
| Virginia | 16 | 4.9% |
| Ohio | 11 | 3.4% |
| Illinois | 9 | 2.8% |
| Other states and territories | 114 | 35.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 191 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 58.6% |
| Internet | 69 | 21.2% |
| TV | 54 | 16.6% |
| Radio | 8 | 2.5% |
| Accessibility | 4 | 1.2% |
Phone complaints
191 complaints were recorded in this category, representing 58.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 140 | 73.3% |
| Billing | 13 | 6.8% |
| Equipment | 13 | 6.8% |
| Availability (including rural call completion) | 12 | 6.3% |
| Number Portability (keeping your number if you change providers) | 6 | 3.1% |
| Privacy | 5 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
69 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 43.5% |
| Speed | 15 | 21.7% |
| Billing | 11 | 15.9% |
| Interference | 5 | 7.2% |
| Privacy | 5 | 7.2% |
| Equipment | 3 | 4.3% |
The largest share of complaints in this category related to Availability and Speed, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.2% |
| Availability | 16 | 29.6% |
| Loud Commercials | 10 | 18.5% |
| Indecency | 6 | 11.1% |
| Interference | 3 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.