FCC Consumer Complaints – 13 July 2020
Introduction
The Federal Communications Commission recorded 981 consumer complaints on Monday, 13 July 2020 relating to telecommunications services, complaint volume increased from 326 complaints the day before. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 505 complaints.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (505)
- Most reported state/territory
- Texas (107)
Where the complaints came from
On 13 July 2020, the 981 complaints recorded by the Federal Communications Commission were reported from 692 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 107 | 10.9% |
| California | 98 | 10.0% |
| Florida | 59 | 6.0% |
| New York | 59 | 6.0% |
| North Carolina | 38 | 3.9% |
| Ohio | 37 | 3.8% |
| Arizona | 36 | 3.7% |
| New Jersey | 36 | 3.7% |
| Pennsylvania | 36 | 3.7% |
| Colorado | 29 | 3.0% |
| Other states and territories | 446 | 45.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 694 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 694 | 70.7% |
| Internet | 170 | 17.3% |
| TV | 95 | 9.7% |
| Radio | 16 | 1.6% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
694 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 505 | 72.8% |
| Billing | 69 | 9.9% |
| Availability (including rural call completion) | 37 | 5.3% |
| Equipment | 35 | 5.0% |
| Privacy | 13 | 1.9% |
| Number Portability (keeping your number if you change providers) | 12 | 1.7% |
| Junk Faxes | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
170 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 48.8% |
| Billing | 35 | 20.6% |
| Speed | 22 | 12.9% |
| Interference | 13 | 7.6% |
| Equipment | 11 | 6.5% |
| Privacy | 6 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
95 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 40.0% |
| Availability | 30 | 31.6% |
| Indecency | 11 | 11.6% |
| Equipment | 6 | 6.3% |
| Interference | 5 | 5.3% |
| Loud Commercials | 5 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 505 complaints relating to unwanted calls were recorded on this date, representing 51.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 7 | 1.4% |
| (315) 232-8257 | 3 | 0.6% |
| (401) 259-3758 | 2 | 0.4% |
| (480) 690-7296 | 2 | 0.4% |
| (717) 423-4065 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (804) 250-8715 | 2 | 0.4% |
| (828) 248-0796 | 2 | 0.4% |
| (201) 285-5932 | 1 | 0.2% |
| (201) 733-1333 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.