FCC Consumer Complaints – 14 July 2020
Introduction
On 14 July 2020, 1038 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 981 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 563 complaints recorded.
Key statistics
- Total complaints
- 1038
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (563)
- Most reported state/territory
- California (126)
Where the complaints came from
Reports recorded on 14 July 2020 show 1038 complaints originating from 715 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 12.1% |
| Texas | 86 | 8.3% |
| New York | 78 | 7.5% |
| Florida | 66 | 6.4% |
| Ohio | 49 | 4.7% |
| Virginia | 36 | 3.5% |
| Arizona | 35 | 3.4% |
| Pennsylvania | 35 | 3.4% |
| Washington | 32 | 3.1% |
| Michigan | 31 | 3.0% |
| Other states and territories | 461 | 44.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 739 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 739 | 71.2% |
| Internet | 179 | 17.2% |
| TV | 90 | 8.7% |
| Radio | 17 | 1.6% |
| Emergency | 10 | 1.0% |
| Accessibility | 3 | 0.3% |
Phone complaints
739 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 563 | 76.2% |
| Availability (including rural call completion) | 56 | 7.6% |
| Billing | 56 | 7.6% |
| Equipment | 21 | 2.8% |
| Number Portability (keeping your number if you change providers) | 21 | 2.8% |
| Privacy | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Junk Faxes | 5 | 0.7% |
| Interference (including signal jammers) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 87 | 48.6% |
| Billing | 45 | 25.1% |
| Equipment | 16 | 8.9% |
| Speed | 13 | 7.3% |
| Interference | 10 | 5.6% |
| Privacy | 8 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
90 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 51.1% |
| Availability | 21 | 23.3% |
| Indecency | 9 | 10.0% |
| Equipment | 6 | 6.7% |
| Loud Commercials | 5 | 5.6% |
| Interference | 2 | 2.2% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.