FCC Consumer Complaints – 23 July 2020
Introduction
On 23 July 2020, 1130 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1204 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 665 complaints.
Key statistics
- Total complaints
- 1130
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (665)
- Most reported state/territory
- California (128)
Where the complaints came from
On 23 July 2020, the 1130 complaints recorded by the Federal Communications Commission were reported from 747 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.3% |
| Texas | 95 | 8.4% |
| Florida | 76 | 6.7% |
| New York | 57 | 5.0% |
| Illinois | 48 | 4.2% |
| Ohio | 48 | 4.2% |
| Arizona | 46 | 4.1% |
| New Jersey | 45 | 4.0% |
| Washington | 40 | 3.5% |
| Pennsylvania | 36 | 3.2% |
| Other states and territories | 510 | 45.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 84 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 846 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 846 | 74.9% |
| Internet | 172 | 15.2% |
| TV | 92 | 8.1% |
| Radio | 16 | 1.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
846 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 665 | 78.6% |
| Availability (including rural call completion) | 52 | 6.1% |
| Billing | 43 | 5.1% |
| Equipment | 24 | 2.8% |
| Privacy | 17 | 2.0% |
| Number Portability (keeping your number if you change providers) | 14 | 1.7% |
| Junk Faxes | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 6 | 0.7% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 39.0% |
| Billing | 57 | 33.1% |
| Speed | 20 | 11.6% |
| Interference | 11 | 6.4% |
| Privacy | 11 | 6.4% |
| Equipment | 6 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
92 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 47.8% |
| Availability | 24 | 26.1% |
| Equipment | 8 | 8.7% |
| Loud Commercials | 8 | 8.7% |
| Indecency | 5 | 5.4% |
| Privacy | 2 | 2.2% |
| Interference | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 665 complaints relating to unwanted calls were recorded on this date, representing 58.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (602) 671-3448 | 5 | 0.8% |
| (617) 545-1722 | 3 | 0.5% |
| (414) 257-2339 | 2 | 0.3% |
| (618) 703-7123 | 2 | 0.3% |
| (714) 596-6378 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (816) 293-3634 | 2 | 0.3% |
| (202) 531-7999 | 1 | 0.2% |
| (202) 690-7680 | 1 | 0.2% |
| (202) 932-4792 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 8 | 1.2% |
| (315) 232-8257 | 8 | 1.2% |
| (602) 671-3448 | 7 | 1.1% |
| (617) 545-1722 | 3 | 0.5% |
| (844) 989-1708 | 3 | 0.5% |
| (480) 680-5751 | 2 | 0.3% |
| (714) 596-6378 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (816) 293-3634 | 2 | 0.3% |
| (201) 285-5932 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (602) 671-3448 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.