FCC Consumer Complaints – 24 July 2020
Introduction
On 24 July 2020, the Federal Communications Commission recorded 1071 consumer complaints relating to telecommunications services, this represented a decline from the 1130 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 602 complaints.
Key statistics
- Total complaints
- 1071
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (602)
- Most reported state/territory
- California (114)
Where the complaints came from
A total of 1071 complaints were recorded on 24 July 2020, with reports originating from 754 cities in 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 114 | 10.6% |
| Florida | 81 | 7.6% |
| Texas | 75 | 7.0% |
| New York | 66 | 6.2% |
| Pennsylvania | 50 | 4.7% |
| North Carolina | 41 | 3.8% |
| New Jersey | 39 | 3.6% |
| Georgia | 36 | 3.4% |
| Illinois | 34 | 3.2% |
| Michigan | 33 | 3.1% |
| Other states and territories | 499 | 46.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 780 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 780 | 72.8% |
| Internet | 174 | 16.2% |
| TV | 100 | 9.3% |
| Radio | 14 | 1.3% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
780 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 602 | 77.2% |
| Billing | 69 | 8.8% |
| Availability (including rural call completion) | 42 | 5.4% |
| Equipment | 26 | 3.3% |
| Privacy | 14 | 1.8% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
174 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 46.6% |
| Billing | 52 | 29.9% |
| Speed | 21 | 12.1% |
| Equipment | 8 | 4.6% |
| Interference | 8 | 4.6% |
| Privacy | 4 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
100 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 51.0% |
| Availability | 31 | 31.0% |
| Equipment | 6 | 6.0% |
| Loud Commercials | 6 | 6.0% |
| Indecency | 4 | 4.0% |
| Interference | 1 | 1.0% |
| Privacy | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 602 complaints relating to unwanted calls on this date, representing 56.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 9 | 1.5% |
| (281) 407-0659 | 3 | 0.5% |
| (606) 220-1989 | 3 | 0.5% |
| (719) 452-8970 | 3 | 0.5% |
| (212) 863-9935 | 2 | 0.3% |
| (304) 309-3654 | 2 | 0.3% |
| (404) 637-2227 | 2 | 0.3% |
| (615) 348-5237 | 2 | 0.3% |
| (619) 798-9835 | 2 | 0.3% |
| (716) 267-1426 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.