FCC Consumer Complaints – 25 July 2020
Introduction
A total of 577 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 25 July 2020, this was lower than the 1071 complaints recorded the previous day. The complaints came from 44 states and territories, with California recording the largest share of reports at 87 complaints. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 577
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- California (87)
Where the complaints came from
The 577 complaints recorded on 25 July 2020 originated from 433 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 15.1% |
| New York | 43 | 7.5% |
| Texas | 39 | 6.8% |
| Ohio | 38 | 6.6% |
| Florida | 35 | 6.1% |
| Georgia | 24 | 4.2% |
| Pennsylvania | 24 | 4.2% |
| Washington | 24 | 4.2% |
| Arizona | 20 | 3.5% |
| Wisconsin | 18 | 3.1% |
| Other states and territories | 225 | 39.0% |
Location highlight
Complaints in California were reported across 59 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 269 complaints. This was followed by TV, which accounted for 197 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 269 | 46.6% |
| TV | 197 | 34.1% |
| Internet | 96 | 16.6% |
| Radio | 11 | 1.9% |
| Accessibility | 2 | 0.3% |
| Emergency | 2 | 0.3% |
Phone complaints
269 complaints were recorded in this category, representing 46.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 79.2% |
| Billing | 18 | 6.7% |
| Equipment | 14 | 5.2% |
| Availability (including rural call completion) | 12 | 4.5% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Privacy | 3 | 1.1% |
| Interference (including signal jammers) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
197 complaints were recorded in this category, representing 34.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 103 | 52.3% |
| Availability | 64 | 32.5% |
| Billing | 15 | 7.6% |
| Interference | 5 | 2.5% |
| Loud Commercials | 5 | 2.5% |
| Equipment | 3 | 1.5% |
| Privacy | 2 | 1.0% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
96 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 39.6% |
| Billing | 23 | 24.0% |
| Interference | 10 | 10.4% |
| Equipment | 9 | 9.4% |
| Speed | 9 | 9.4% |
| Privacy | 7 | 7.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 213 complaints relating to unwanted calls were recorded on this date, representing 36.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 3.8% |
| (208) 262-0000 | 7 | 3.3% |
| (844) 989-1708 | 4 | 1.9% |
| (878) 205-9303 | 3 | 1.4% |
| (202) 788-7051 | 1 | 0.5% |
| (202) 855-7877 | 1 | 0.5% |
| (205) 606-3037 | 1 | 0.5% |
| (209) 887-6520 | 1 | 0.5% |
| (212) 671-1142 | 1 | 0.5% |
| (214) 463-8052 | 1 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.