FCC Consumer Complaints – 26 July 2020
Introduction
On 26 July 2020, the Federal Communications Commission recorded 411 consumer complaints relating to telecommunications services, this was lower than the 577 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 177 complaints.
Key statistics
- Total complaints
- 411
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (52)
Where the complaints came from
The 411 complaints recorded on 26 July 2020 were submitted from 310 cities across 44 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 12.7% |
| New York | 29 | 7.1% |
| Florida | 27 | 6.6% |
| Texas | 20 | 4.9% |
| Kentucky | 18 | 4.4% |
| Nevada | 16 | 3.9% |
| Washington | 16 | 3.9% |
| Wisconsin | 16 | 3.9% |
| Arizona | 15 | 3.6% |
| Georgia | 15 | 3.6% |
| Other states and territories | 186 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 226 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 226 | 55.0% |
| TV | 86 | 20.9% |
| Internet | 84 | 20.4% |
| Radio | 7 | 1.7% |
| Accessibility | 5 | 1.2% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
226 complaints were recorded in this category, representing 55.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 78.3% |
| Billing | 21 | 9.3% |
| Availability (including rural call completion) | 12 | 5.3% |
| Equipment | 4 | 1.8% |
| Interference (including signal jammers) | 4 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Number Portability (keeping your number if you change providers) | 2 | 0.9% |
| Privacy | 2 | 0.9% |
| Rural Call Completion | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
86 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 45.3% |
| Indecency | 16 | 18.6% |
| Billing | 15 | 17.4% |
| Loud Commercials | 9 | 10.5% |
| Equipment | 4 | 4.7% |
| Interference | 3 | 3.5% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
84 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 33.3% |
| Billing | 22 | 26.2% |
| Speed | 16 | 19.0% |
| Privacy | 7 | 8.3% |
| Equipment | 6 | 7.1% |
| Interference | 5 | 6.0% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
Unwanted calls
177 complaints relating to unwanted calls were recorded on this date, accounting for 43.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 9 | 5.1% |
| (315) 232-8257 | 6 | 3.4% |
| (571) 497-9087 | 2 | 1.1% |
| (200) 826-2000 | 1 | 0.6% |
| (202) 788-9923 | 1 | 0.6% |
| (208) 262-2000 | 1 | 0.6% |
| (208) 362-0000 | 1 | 0.6% |
| (239) 230-2743 | 1 | 0.6% |
| (253) 292-3316 | 1 | 0.6% |
| (313) 209-3136 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (208) 262-0000 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.