FCC Consumer Complaints – 6 August 2020
Introduction
A total of 1134 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 August 2020, this represented an increase from the 1095 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 675 complaints.
Key statistics
- Total complaints
- 1134
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (675)
- Most reported state/territory
- California (111)
Where the complaints came from
A total of 1134 complaints were recorded on 6 August 2020, with reports originating from 746 cities in 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 9.8% |
| Texas | 96 | 8.5% |
| New York | 95 | 8.4% |
| Florida | 86 | 7.6% |
| North Carolina | 69 | 6.1% |
| New Jersey | 50 | 4.4% |
| Pennsylvania | 41 | 3.6% |
| Georgia | 40 | 3.5% |
| Ohio | 35 | 3.1% |
| Michigan | 33 | 2.9% |
| Other states and territories | 477 | 42.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 821 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 821 | 72.4% |
| Internet | 211 | 18.6% |
| TV | 85 | 7.5% |
| Radio | 13 | 1.1% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
821 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 675 | 82.2% |
| Availability (including rural call completion) | 45 | 5.5% |
| Billing | 35 | 4.3% |
| Equipment | 35 | 4.3% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Interference (including signal jammers) | 8 | 1.0% |
| Privacy | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Junk Faxes | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 106 | 50.2% |
| Billing | 48 | 22.7% |
| Speed | 25 | 11.8% |
| Interference | 16 | 7.6% |
| Equipment | 9 | 4.3% |
| Privacy | 7 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 36.5% |
| Billing | 30 | 35.3% |
| Indecency | 9 | 10.6% |
| Equipment | 8 | 9.4% |
| Loud Commercials | 5 | 5.9% |
| Interference | 2 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.