FCC Consumer Complaints – 7 August 2020
Introduction
On 7 August 2020, the Federal Communications Commission recorded 1026 consumer complaints relating to telecommunications services, complaint volume fell from 1134 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 569 complaints recorded.
Key statistics
- Total complaints
- 1026
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (569)
- Most reported state/territory
- California (112)
Where the complaints came from
The 1026 complaints recorded on 7 August 2020 originated from 691 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 10.9% |
| Texas | 100 | 9.7% |
| Florida | 76 | 7.4% |
| New York | 76 | 7.4% |
| New Jersey | 54 | 5.3% |
| Pennsylvania | 44 | 4.3% |
| North Carolina | 35 | 3.4% |
| Ohio | 35 | 3.4% |
| Georgia | 34 | 3.3% |
| Maryland | 33 | 3.2% |
| Other states and territories | 421 | 41.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 78 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 733 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 733 | 71.4% |
| Internet | 172 | 16.8% |
| TV | 103 | 10.0% |
| Radio | 11 | 1.1% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
733 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 569 | 77.6% |
| Billing | 46 | 6.3% |
| Equipment | 37 | 5.0% |
| Availability (including rural call completion) | 35 | 4.8% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 11 | 1.5% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Junk Faxes | 5 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
172 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 48.3% |
| Billing | 52 | 30.2% |
| Speed | 17 | 9.9% |
| Interference | 9 | 5.2% |
| Equipment | 8 | 4.7% |
| Privacy | 3 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
103 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 43.7% |
| Availability | 34 | 33.0% |
| Loud Commercials | 10 | 9.7% |
| Equipment | 9 | 8.7% |
| Indecency | 3 | 2.9% |
| Interference | 2 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
569 complaints relating to unwanted calls were recorded on this date, accounting for 55.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 1.1% |
| (208) 262-0000 | 4 | 0.7% |
| (628) 259-6791 | 4 | 0.7% |
| (844) 989-1708 | 4 | 0.7% |
| (281) 846-1505 | 2 | 0.4% |
| (617) 394-7895 | 2 | 0.4% |
| (715) 504-8464 | 2 | 0.4% |
| (201) 656-4252 | 1 | 0.2% |
| (202) 664-6421 | 1 | 0.2% |
| (202) 674-5383 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.