FCC Consumer Complaints – 8 August 2020
Introduction
The Federal Communications Commission recorded 481 consumer complaints on 8 August 2020 relating to telecommunications services, complaint volume fell from 1026 complaints the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 205 complaints recorded.
Key statistics
- Total complaints
- 481
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (64)
Where the complaints came from
A total of 481 complaints were recorded on 8 August 2020, with reports originating from 368 cities in 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 13.3% |
| Florida | 44 | 9.1% |
| New York | 44 | 9.1% |
| Texas | 39 | 8.1% |
| Pennsylvania | 24 | 5.0% |
| Arizona | 20 | 4.2% |
| North Carolina | 19 | 4.0% |
| New Jersey | 19 | 4.0% |
| Washington | 14 | 2.9% |
| Georgia | 13 | 2.7% |
| Other states and territories | 181 | 37.6% |
Location highlight
Complaints in California were reported across 48 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 262 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 54.5% |
| Internet | 147 | 30.6% |
| TV | 63 | 13.1% |
| Radio | 4 | 0.8% |
| Accessibility | 3 | 0.6% |
| Emergency | 2 | 0.4% |
Phone complaints
262 complaints were recorded in this category, representing 54.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 78.2% |
| Billing | 16 | 6.1% |
| Availability (including rural call completion) | 12 | 4.6% |
| Equipment | 12 | 4.6% |
| Number Portability (keeping your number if you change providers) | 5 | 1.9% |
| Privacy | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
147 complaints were recorded in this category, representing 30.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 49.0% |
| Speed | 28 | 19.0% |
| Billing | 27 | 18.4% |
| Interference | 9 | 6.1% |
| Equipment | 7 | 4.8% |
| Privacy | 4 | 2.7% |
The largest share of complaints in this category related to Availability and Speed, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 38.1% |
| Availability | 20 | 31.7% |
| Equipment | 8 | 12.7% |
| Indecency | 6 | 9.5% |
| Loud Commercials | 4 | 6.3% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
205 complaints relating to unwanted calls were recorded on this date, accounting for 42.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 2.9% |
| (208) 262-0000 | 4 | 2.0% |
| (719) 452-8970 | 2 | 1.0% |
| (808) 746-7421 | 2 | 1.0% |
| (201) 381-0841 | 1 | 0.5% |
| (202) 788-2870 | 1 | 0.5% |
| (202) 863-4696 | 1 | 0.5% |
| (202) 886-6365 | 1 | 0.5% |
| (214) 208-5559 | 1 | 0.5% |
| (216) 465-7847 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.