FCC Consumer Complaints – 10 August 2020
Introduction
On 10 August 2020, the Federal Communications Commission recorded 1106 consumer complaints relating to telecommunications services, this was higher than the 372 complaints recorded the previous day. The complaints came from 51 states and territories, with New York reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 576 complaints recorded.
Key statistics
- Total complaints
- 1106
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (576)
- Most reported state/territory
- New York (142)
Where the complaints came from
Across 744 cities in 51 states and territories, a total of 1106 complaints were recorded on 10 August 2020. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 142 | 12.8% |
| California | 110 | 9.9% |
| Texas | 85 | 7.7% |
| Florida | 67 | 6.1% |
| Georgia | 46 | 4.2% |
| Maryland | 41 | 3.7% |
| Pennsylvania | 40 | 3.6% |
| North Carolina | 38 | 3.4% |
| New Jersey | 36 | 3.3% |
| Washington | 34 | 3.1% |
| Other states and territories | 465 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 730 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 730 | 66.0% |
| Internet | 251 | 22.7% |
| TV | 109 | 9.9% |
| Accessibility | 6 | 0.5% |
| Radio | 6 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
730 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 576 | 78.9% |
| Billing | 44 | 6.0% |
| Availability (including rural call completion) | 42 | 5.8% |
| Equipment | 29 | 4.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Junk Faxes | 10 | 1.4% |
| Privacy | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
251 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 151 | 60.2% |
| Billing | 46 | 18.3% |
| Speed | 19 | 7.6% |
| Equipment | 15 | 6.0% |
| Interference | 14 | 5.6% |
| Privacy | 6 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
109 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 39.4% |
| Availability | 40 | 36.7% |
| Equipment | 14 | 12.8% |
| Loud Commercials | 9 | 8.3% |
| Indecency | 1 | 0.9% |
| Interference | 1 | 0.9% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
576 complaints relating to unwanted calls were recorded on this date, accounting for 52.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (770) 299-2109 | 5 | 0.9% |
| (562) 526-7114 | 3 | 0.5% |
| (443) 329-9144 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (201) 820-2944 | 1 | 0.2% |
| (202) 512-5760 | 1 | 0.2% |
| (202) 886-6537 | 1 | 0.2% |
| (202) 893-9977 | 1 | 0.2% |
| (203) 409-8131 | 1 | 0.2% |
| (203) 678-5323 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 11 | 1.9% |
| (770) 299-2109 | 5 | 0.9% |
| (208) 262-0000 | 3 | 0.5% |
| (443) 329-9144 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (720) 431-7788 | 2 | 0.3% |
| (727) 261-2990 | 2 | 0.3% |
| (844) 989-1708 | 2 | 0.3% |
| (908) 440-1015 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (770) 299-2109 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.