FCC Consumer Complaints – 11 August 2020
Introduction
The Federal Communications Commission recorded 1187 consumer complaints on 11 August 2020 relating to telecommunications services, this represented an increase from the 1106 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Texas slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 616 complaints.
Key statistics
- Total complaints
- 1187
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (616)
- Most reported state/territory
- Texas (133)
Where the complaints came from
Reports recorded on 11 August 2020 show 1187 complaints originating from 798 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 133 | 11.2% |
| California | 115 | 9.7% |
| New York | 101 | 8.5% |
| Florida | 91 | 7.7% |
| New Jersey | 52 | 4.4% |
| Pennsylvania | 44 | 3.7% |
| Arizona | 43 | 3.6% |
| North Carolina | 40 | 3.4% |
| Ohio | 39 | 3.3% |
| Maryland | 36 | 3.0% |
| Other states and territories | 490 | 41.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 819 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 819 | 69.0% |
| Internet | 234 | 19.7% |
| TV | 113 | 9.5% |
| Radio | 17 | 1.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
819 complaints were recorded in this category, representing 69.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 616 | 75.2% |
| Billing | 59 | 7.2% |
| Availability (including rural call completion) | 55 | 6.7% |
| Equipment | 28 | 3.4% |
| Number Portability (keeping your number if you change providers) | 25 | 3.1% |
| Privacy | 11 | 1.3% |
| Junk Faxes | 9 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
234 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 121 | 51.7% |
| Billing | 55 | 23.5% |
| Speed | 32 | 13.7% |
| Interference | 12 | 5.1% |
| Equipment | 10 | 4.3% |
| Privacy | 4 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
113 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 44.2% |
| Availability | 39 | 34.5% |
| Loud Commercials | 9 | 8.0% |
| Equipment | 5 | 4.4% |
| Indecency | 5 | 4.4% |
| Interference | 5 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 616 complaints relating to unwanted calls were recorded on this date, representing 51.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.1% |
| (208) 262-0000 | 4 | 0.6% |
| (207) 295-7931 | 2 | 0.3% |
| (346) 271-7690 | 2 | 0.3% |
| (662) 298-4401 | 2 | 0.3% |
| (833) 777-6477 | 2 | 0.3% |
| (844) 989-1708 | 2 | 0.3% |
| (854) 203-3670 | 2 | 0.3% |
| (201) 422-3863 | 1 | 0.2% |
| (202) 507-5646 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.