FCC Consumer Complaints – 11 October 2020
Introduction
On Sunday, 11 October 2020, 2077 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 602 complaints the previous day. Reports were received from 49 states and territories, with Puerto Rico accounting for the largest number of submissions at 1676 complaints. The most common issue reported was Indecency, accounting for 1714 complaints.
Key statistics
- Total complaints
- 2077
- States & territories reporting
- 49
- Most common issue
- Indecency (1714)
- Most reported state/territory
- Puerto Rico (1676)
Where the complaints came from
The 2077 complaints recorded on 11 October 2020 originated from 389 cities across 49 states and territories. Complaint activity was somewhat more concentrated than usual, with Puerto Rico accounting for the largest share of reports. At the city level, no single location accounted for a notable share of complaints.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Puerto Rico | 1676 | 80.7% |
| Florida | 45 | 2.2% |
| Georgia | 41 | 2.0% |
| Texas | 41 | 2.0% |
| New York | 36 | 1.7% |
| California | 27 | 1.3% |
| Illinois | 17 | 0.8% |
| Pennsylvania | 17 | 0.8% |
| New Jersey | 13 | 0.6% |
| Virginia | 13 | 0.6% |
| Other states and territories | 151 | 7.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. TV was the most reported category, with 1831 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 1831 | 88.2% |
| Phone | 181 | 8.7% |
| Internet | 51 | 2.5% |
| Radio | 11 | 0.5% |
| Accessibility | 1 | 0.0% |
| Emergency | 1 | 0.0% |
| Request for Dispute Assistance | 1 | 0.0% |
TV complaints
1831 complaints were recorded in this category, representing 88.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 1708 | 93.3% |
| Availability | 91 | 5.0% |
| Loud Commercials | 11 | 0.6% |
| Billing | 10 | 0.5% |
| Privacy | 8 | 0.4% |
| Equipment | 2 | 0.1% |
| Interference | 1 | 0.1% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
181 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 152 | 84.0% |
| Availability (including rural call completion) | 12 | 6.6% |
| Billing | 8 | 4.4% |
| Equipment | 3 | 1.7% |
| Interference (including signal jammers) | 3 | 1.7% |
| Privacy | 2 | 1.1% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
51 complaints were recorded in this category, representing 2.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 43.1% |
| Billing | 11 | 21.6% |
| Speed | 8 | 15.7% |
| Equipment | 4 | 7.8% |
| Interference | 3 | 5.9% |
| Privacy | 3 | 5.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 152 complaints relating to unwanted calls on this date, representing 7.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 21 | 13.8% |
| (315) 232-8257 | 9 | 5.9% |
| (307) 204-4633 | 2 | 1.3% |
| (202) 770-4034 | 1 | 0.7% |
| (205) 273-8006 | 1 | 0.7% |
| (212) 824-1802 | 1 | 0.7% |
| (212) 960-3952 | 1 | 0.7% |
| (214) 431-5162 | 1 | 0.7% |
| (216) 673-4739 | 1 | 0.7% |
| (217) 284-9440 | 1 | 0.7% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.