FCC Consumer Complaints – 28 October 2020
Introduction
On 28 October 2020, 1181 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1116 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 769 complaints recorded.
Key statistics
- Total complaints
- 1181
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (769)
- Most reported state/territory
- California (152)
Where the complaints came from
The 1181 complaints recorded on 28 October 2020 originated from 748 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 12.9% |
| Florida | 110 | 9.3% |
| Texas | 96 | 8.1% |
| New York | 79 | 6.7% |
| Michigan | 42 | 3.6% |
| Georgia | 39 | 3.3% |
| Illinois | 39 | 3.3% |
| Pennsylvania | 39 | 3.3% |
| Washington | 39 | 3.3% |
| Massachusetts | 36 | 3.0% |
| Other states and territories | 508 | 43.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 903 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 903 | 76.5% |
| Internet | 171 | 14.5% |
| TV | 85 | 7.2% |
| Radio | 17 | 1.4% |
| Accessibility | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
903 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 769 | 85.2% |
| Availability (including rural call completion) | 36 | 4.0% |
| Billing | 36 | 4.0% |
| Equipment | 25 | 2.8% |
| Number Portability (keeping your number if you change providers) | 10 | 1.1% |
| Privacy | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
| Junk Faxes | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 35.1% |
| Billing | 53 | 31.0% |
| Speed | 21 | 12.3% |
| Interference | 17 | 9.9% |
| Equipment | 14 | 8.2% |
| Privacy | 6 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 30.6% |
| Billing | 26 | 30.6% |
| Indecency | 11 | 12.9% |
| Equipment | 9 | 10.6% |
| Loud Commercials | 7 | 8.2% |
| Interference | 6 | 7.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
769 complaints relating to unwanted calls were recorded on this date, accounting for 65.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (507) 664-9057 | 5 | 0.7% |
| (202) 817-2942 | 2 | 0.3% |
| (609) 691-4032 | 2 | 0.3% |
| (754) 215-3617 | 2 | 0.3% |
| (763) 284-6123 | 2 | 0.3% |
| (954) 514-4412 | 2 | 0.3% |
| (201) 528-4284 | 1 | 0.1% |
| (201) 571-1982 | 1 | 0.1% |
| (202) 235-8918 | 1 | 0.1% |
| (202) 770-4607 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.0% |
| (844) 989-1708 | 4 | 0.5% |
| (202) 817-2942 | 2 | 0.3% |
| (360) 399-6416 | 2 | 0.3% |
| (386) 259-3158 | 2 | 0.3% |
| (609) 691-4032 | 2 | 0.3% |
| (800) 991-8708 | 2 | 0.3% |
| (812) 692-6478 | 2 | 0.3% |
| (877) 322-3015 | 2 | 0.3% |
| (954) 514-4412 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (507) 664-9057 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.