FCC Consumer Complaints – 30 October 2020
Introduction
On 30 October 2020, 1008 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1152 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 659 complaints recorded.
Key statistics
- Total complaints
- 1008
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (659)
- Most reported state/territory
- California (134)
Where the complaints came from
On 30 October 2020, the 1008 complaints recorded by the Federal Communications Commission were reported from 669 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 13.3% |
| Texas | 97 | 9.6% |
| Florida | 64 | 6.3% |
| New York | 64 | 6.3% |
| North Carolina | 50 | 5.0% |
| Pennsylvania | 38 | 3.8% |
| Illinois | 30 | 3.0% |
| Michigan | 30 | 3.0% |
| Maryland | 29 | 2.9% |
| Ohio | 29 | 2.9% |
| Other states and territories | 443 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 781 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 781 | 77.5% |
| Internet | 121 | 12.0% |
| TV | 90 | 8.9% |
| Radio | 9 | 0.9% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
781 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 659 | 84.4% |
| Billing | 42 | 5.4% |
| Availability (including rural call completion) | 22 | 2.8% |
| Equipment | 18 | 2.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.7% |
| Privacy | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Junk Faxes | 5 | 0.6% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 44.6% |
| Billing | 24 | 19.8% |
| Speed | 16 | 13.2% |
| Interference | 10 | 8.3% |
| Equipment | 9 | 7.4% |
| Privacy | 8 | 6.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
90 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 52.2% |
| Availability | 23 | 25.6% |
| Loud Commercials | 7 | 7.8% |
| Indecency | 6 | 6.7% |
| Equipment | 5 | 5.6% |
| Interference | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 659 complaints relating to unwanted calls on this date, representing 65.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 523-6111 | 9 | 1.4% |
| (315) 232-8257 | 3 | 0.5% |
| (719) 452-8970 | 3 | 0.5% |
| (310) 340-0183 | 2 | 0.3% |
| (323) 553-9618 | 2 | 0.3% |
| (323) 678-5067 | 2 | 0.3% |
| (442) 210-1814 | 2 | 0.3% |
| (516) 738-4140 | 2 | 0.3% |
| (580) 448-4571 | 2 | 0.3% |
| (910) 889-3408 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 13 | 2.0% |
| (833) 304-1447 | 3 | 0.5% |
| (910) 889-3408 | 3 | 0.5% |
| (207) 360-7040 | 2 | 0.3% |
| (315) 822-3287 | 2 | 0.3% |
| (404) 400-3909 | 2 | 0.3% |
| (516) 738-4140 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (937) 372-3891 | 2 | 0.3% |
| (201) 395-0138 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (855) 523-6111 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.