FCC Consumer Complaints – 27 November 2020
Introduction
A total of 658 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 November 2020, this was higher than the 309 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 409 complaints.
Key statistics
- Total complaints
- 658
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (69)
Where the complaints came from
The 658 complaints recorded on 27 November 2020 were submitted from 456 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 10.5% |
| Texas | 56 | 8.5% |
| Florida | 45 | 6.8% |
| New York | 40 | 6.1% |
| Ohio | 40 | 6.1% |
| Georgia | 27 | 4.1% |
| Pennsylvania | 27 | 4.1% |
| Massachusetts | 24 | 3.6% |
| Maryland | 23 | 3.5% |
| New Jersey | 23 | 3.5% |
| Other states and territories | 281 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 497 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 497 | 75.5% |
| TV | 82 | 12.5% |
| Internet | 67 | 10.2% |
| Radio | 6 | 0.9% |
| Emergency | 5 | 0.8% |
| Accessibility | 1 | 0.2% |
Phone complaints
497 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 82.3% |
| Billing | 32 | 6.4% |
| Availability (including rural call completion) | 23 | 4.6% |
| Equipment | 16 | 3.2% |
| Number Portability (keeping your number if you change providers) | 9 | 1.8% |
| Privacy | 4 | 0.8% |
| Interference (including signal jammers) | 2 | 0.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.2% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
82 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 40.2% |
| Billing | 20 | 24.4% |
| Loud Commercials | 17 | 20.7% |
| Indecency | 5 | 6.1% |
| Equipment | 4 | 4.9% |
| Interference | 3 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
67 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 34.3% |
| Billing | 19 | 28.4% |
| Interference | 9 | 13.4% |
| Speed | 8 | 11.9% |
| Privacy | 5 | 7.5% |
| Equipment | 3 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 409 complaints relating to unwanted calls on this date, representing 62.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 15 | 3.7% |
| (347) 695-4123 | 2 | 0.5% |
| (602) 760-4549 | 2 | 0.5% |
| (855) 584-1515 | 2 | 0.5% |
| (202) 379-9650 | 1 | 0.2% |
| (202) 539-1940 | 1 | 0.2% |
| (205) 723-5633 | 1 | 0.2% |
| (208) 228-6374 | 1 | 0.2% |
| (208) 457-9841 | 1 | 0.2% |
| (212) 597-4556 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.