FCC Consumer Complaints – 28 November 2020
Introduction
A total of 390 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 28 November 2020, this was lower than the 658 complaints recorded the previous day. The complaints came from 43 states and territories, with California recording the largest share of reports at 63 complaints. The most common issue reported was Unwanted Calls, accounting for 204 complaints.
Key statistics
- Total complaints
- 390
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (204)
- Most reported state/territory
- California (63)
Where the complaints came from
On 28 November 2020, the 390 complaints recorded by the Federal Communications Commission were reported from 287 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 16.2% |
| Texas | 28 | 7.2% |
| Pennsylvania | 21 | 5.4% |
| Florida | 18 | 4.6% |
| Illinois | 18 | 4.6% |
| New York | 16 | 4.1% |
| Georgia | 15 | 3.8% |
| Colorado | 13 | 3.3% |
| Virginia | 13 | 3.3% |
| Ohio | 12 | 3.1% |
| Other states and territories | 173 | 44.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 34 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 258 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 258 | 66.2% |
| Internet | 67 | 17.2% |
| TV | 51 | 13.1% |
| Radio | 8 | 2.1% |
| Accessibility | 3 | 0.8% |
| Emergency | 3 | 0.8% |
Phone complaints
258 complaints were recorded in this category, representing 66.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 204 | 79.1% |
| Availability (including rural call completion) | 15 | 5.8% |
| Billing | 14 | 5.4% |
| Equipment | 7 | 2.7% |
| Privacy | 7 | 2.7% |
| Interference (including signal jammers) | 4 | 1.6% |
| Number Portability (keeping your number if you change providers) | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
67 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 32.8% |
| Billing | 17 | 25.4% |
| Interference | 9 | 13.4% |
| Speed | 8 | 11.9% |
| Equipment | 6 | 9.0% |
| Privacy | 5 | 7.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Interference.
TV complaints
51 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 31.4% |
| Billing | 14 | 27.5% |
| Loud Commercials | 14 | 27.5% |
| Indecency | 5 | 9.8% |
| Interference | 2 | 3.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
Unwanted calls
204 complaints relating to unwanted calls were recorded on this date, accounting for 52.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 13 | 6.4% |
| (209) 671-4837 | 2 | 1.0% |
| (210) 866-9764 | 1 | 0.5% |
| (216) 369-8476 | 1 | 0.5% |
| (217) 292-6637 | 1 | 0.5% |
| (224) 252-5035 | 1 | 0.5% |
| (239) 420-1790 | 1 | 0.5% |
| (256) 247-5351 | 1 | 0.5% |
| (272) 444-2532 | 1 | 0.5% |
| (301) 232-8527 | 1 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.