FCC Consumer Complaints – 10 December 2020
Introduction
A total of 1148 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 December 2020, this was lower than the 1187 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 651 complaints.
Key statistics
- Total complaints
- 1148
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (651)
- Most reported state/territory
- California (112)
Where the complaints came from
On 10 December 2020, the 1148 complaints recorded by the Federal Communications Commission were reported from 757 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 9.8% |
| Texas | 104 | 9.1% |
| New York | 80 | 7.0% |
| Florida | 77 | 6.7% |
| Pennsylvania | 62 | 5.4% |
| Georgia | 46 | 4.0% |
| New Jersey | 40 | 3.5% |
| Virginia | 38 | 3.3% |
| Ohio | 35 | 3.0% |
| Tennessee | 34 | 3.0% |
| Other states and territories | 514 | 44.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 803 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 803 | 69.9% |
| Internet | 162 | 14.1% |
| TV | 162 | 14.1% |
| Radio | 14 | 1.2% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
803 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 651 | 81.1% |
| Billing | 57 | 7.1% |
| Availability (including rural call completion) | 29 | 3.6% |
| Equipment | 24 | 3.0% |
| Number Portability (keeping your number if you change providers) | 19 | 2.4% |
| Privacy | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 3 | 0.4% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
162 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 35.8% |
| Billing | 54 | 33.3% |
| Speed | 27 | 16.7% |
| Interference | 11 | 6.8% |
| Equipment | 10 | 6.2% |
| Privacy | 2 | 1.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
162 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 53.1% |
| Billing | 39 | 24.1% |
| Loud Commercials | 16 | 9.9% |
| Indecency | 13 | 8.0% |
| Equipment | 5 | 3.1% |
| Privacy | 2 | 1.2% |
| Interference | 1 | 0.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 651 complaints relating to unwanted calls on this date, representing 56.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.1% |
| (833) 304-1447 | 5 | 0.8% |
| (714) 694-7603 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (916) 603-5893 | 2 | 0.3% |
| (201) 620-2829 | 1 | 0.2% |
| (202) 406-5708 | 1 | 0.2% |
| (202) 662-0015 | 1 | 0.2% |
| (202) 675-3479 | 1 | 0.2% |
| (203) 349-8062 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.