FCC Consumer Complaints – 11 December 2020
Introduction
A total of 999 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 December 2020, complaint volume fell from 1148 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 624 complaints.
Key statistics
- Total complaints
- 999
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (624)
- Most reported state/territory
- California (103)
Where the complaints came from
The 999 complaints recorded on 11 December 2020 were submitted from 659 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 10.3% |
| Texas | 86 | 8.6% |
| Florida | 82 | 8.2% |
| New York | 55 | 5.5% |
| Ohio | 44 | 4.4% |
| Pennsylvania | 35 | 3.5% |
| Virginia | 34 | 3.4% |
| Georgia | 33 | 3.3% |
| Washington | 33 | 3.3% |
| Maryland | 28 | 2.8% |
| Other states and territories | 466 | 46.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 753 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 753 | 75.4% |
| Internet | 126 | 12.6% |
| TV | 106 | 10.6% |
| Radio | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
753 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 624 | 82.9% |
| Billing | 55 | 7.3% |
| Equipment | 28 | 3.7% |
| Availability (including rural call completion) | 26 | 3.5% |
| Number Portability (keeping your number if you change providers) | 6 | 0.8% |
| Privacy | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Interference (including signal jammers) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
126 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 38.1% |
| Billing | 40 | 31.7% |
| Speed | 22 | 17.5% |
| Interference | 7 | 5.6% |
| Equipment | 5 | 4.0% |
| Privacy | 4 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
106 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 41.5% |
| Billing | 34 | 32.1% |
| Loud Commercials | 16 | 15.1% |
| Equipment | 6 | 5.7% |
| Indecency | 4 | 3.8% |
| Interference | 2 | 1.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.