FCC Consumer Complaints – 27 December 2020
Introduction
A total of 270 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 December 2020, this was higher than the 221 complaints recorded the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 270
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (83)
- Most reported state/territory
- California (35)
Where the complaints came from
Reports recorded on 27 December 2020 show 270 complaints originating from 221 cities across 44 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 13.0% |
| New York | 20 | 7.4% |
| Texas | 19 | 7.0% |
| Florida | 17 | 6.3% |
| Michigan | 13 | 4.8% |
| Kentucky | 12 | 4.4% |
| Virginia | 12 | 4.4% |
| New Jersey | 10 | 3.7% |
| Pennsylvania | 10 | 3.7% |
| Connecticut | 9 | 3.3% |
| Other states and territories | 112 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 131 complaints. This was followed by Internet, which accounted for 79 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 131 | 48.5% |
| Internet | 79 | 29.3% |
| TV | 48 | 17.8% |
| Radio | 9 | 3.3% |
| Emergency | 3 | 1.1% |
Phone complaints
131 complaints were recorded in this category, representing 48.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 63.4% |
| Billing | 13 | 9.9% |
| Availability (including rural call completion) | 10 | 7.6% |
| Privacy | 7 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.6% |
| Equipment | 5 | 3.8% |
| Interference (including signal jammers) | 4 | 3.1% |
| Number Portability (keeping your number if you change providers) | 3 | 2.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
79 complaints were recorded in this category, representing 29.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 34.2% |
| Availability | 26 | 32.9% |
| Speed | 11 | 13.9% |
| Interference | 10 | 12.7% |
| Privacy | 3 | 3.8% |
| Equipment | 2 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 17 | 35.4% |
| Availability | 16 | 33.3% |
| Billing | 12 | 25.0% |
| Equipment | 2 | 4.2% |
| Indecency | 1 | 2.1% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.