FCC Consumer Complaints – 28 December 2020
Introduction
On Monday, 28 December 2020, the Federal Communications Commission recorded 774 consumer complaints relating to telecommunications services, complaint volume increased from 270 complaints the day before. The complaints came from 48 states and territories, with Florida reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 774
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (302)
- Most reported state/territory
- Florida (80)
Where the complaints came from
The 774 complaints recorded on 28 December 2020 were submitted from 549 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 80 | 10.3% |
| California | 78 | 10.1% |
| New York | 60 | 7.8% |
| Texas | 60 | 7.8% |
| North Carolina | 37 | 4.8% |
| New Jersey | 35 | 4.5% |
| Virginia | 32 | 4.1% |
| Georgia | 25 | 3.2% |
| Pennsylvania | 25 | 3.2% |
| Maryland | 22 | 2.8% |
| Other states and territories | 320 | 41.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 466 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 466 | 60.2% |
| Internet | 163 | 21.1% |
| TV | 109 | 14.1% |
| Radio | 27 | 3.5% |
| Accessibility | 6 | 0.8% |
| Emergency | 3 | 0.4% |
Phone complaints
466 complaints were recorded in this category, representing 60.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 302 | 64.8% |
| Billing | 67 | 14.4% |
| Availability (including rural call completion) | 46 | 9.9% |
| Equipment | 21 | 4.5% |
| Number Portability (keeping your number if you change providers) | 12 | 2.6% |
| Privacy | 7 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.3% |
| Interference (including signal jammers) | 2 | 0.4% |
| Junk Faxes | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 42.9% |
| Availability | 59 | 36.2% |
| Speed | 19 | 11.7% |
| Interference | 11 | 6.7% |
| Equipment | 2 | 1.2% |
| Privacy | 2 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
109 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 47.7% |
| Availability | 22 | 20.2% |
| Loud Commercials | 17 | 15.6% |
| Indecency | 8 | 7.3% |
| Equipment | 7 | 6.4% |
| Interference | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.