FCC Consumer Complaints – 10 January 2021
Introduction
The Federal Communications Commission recorded 315 consumer complaints on Sunday, 10 January 2021 relating to telecommunications services, this was lower than the 474 complaints recorded the previous day. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 315
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (32)
Where the complaints came from
Across 254 cities in 42 states and territories, a total of 315 complaints were recorded on 10 January 2021. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 32 | 10.2% |
| Texas | 27 | 8.6% |
| New York | 22 | 7.0% |
| Florida | 21 | 6.7% |
| Pennsylvania | 19 | 6.0% |
| Illinois | 13 | 4.1% |
| Ohio | 12 | 3.8% |
| Arizona | 11 | 3.5% |
| North Carolina | 11 | 3.5% |
| Washington | 11 | 3.5% |
| Other states and territories | 136 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 149 reports. This was followed by Internet, which accounted for 80 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 149 | 47.3% |
| Internet | 80 | 25.4% |
| TV | 71 | 22.5% |
| Radio | 9 | 2.9% |
| Accessibility | 3 | 1.0% |
| Emergency | 3 | 1.0% |
Phone complaints
149 complaints were recorded in this category, representing 47.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 65.8% |
| Billing | 20 | 13.4% |
| Availability (including rural call completion) | 13 | 8.7% |
| Equipment | 6 | 4.0% |
| Privacy | 5 | 3.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.7% |
| Interference (including signal jammers) | 2 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
80 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 45.0% |
| Billing | 17 | 21.3% |
| Speed | 10 | 12.5% |
| Interference | 9 | 11.3% |
| Privacy | 6 | 7.5% |
| Equipment | 2 | 2.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 36.6% |
| Indecency | 15 | 21.1% |
| Loud Commercials | 14 | 19.7% |
| Billing | 12 | 16.9% |
| Interference | 3 | 4.2% |
| Equipment | 1 | 1.4% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Loud Commercials.
Unwanted calls
A total of 98 complaints relating to unwanted calls were recorded on this date, representing 31.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 7.1% |
| (205) 289-7680 | 1 | 1.0% |
| (206) 221-3216 | 1 | 1.0% |
| (223) 777-0352 | 1 | 1.0% |
| (229) 238-3555 | 1 | 1.0% |
| (302) 430-3621 | 1 | 1.0% |
| (312) 244-0671 | 1 | 1.0% |
| (315) 232-8527 | 1 | 1.0% |
| (315) 242-8257 | 1 | 1.0% |
| (398) 327-1105 | 1 | 1.0% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.