FCC Consumer Complaints – 11 January 2021
Introduction
A total of 971 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 January 2021, this represented an increase from the 315 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 489 complaints.
Key statistics
- Total complaints
- 971
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (489)
- Most reported state/territory
- California (93)
Where the complaints came from
Across 678 cities in 51 states and territories, a total of 971 complaints were recorded on 11 January 2021. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 9.6% |
| New York | 72 | 7.4% |
| Texas | 71 | 7.3% |
| Florida | 67 | 6.9% |
| Pennsylvania | 42 | 4.3% |
| New Jersey | 36 | 3.7% |
| North Carolina | 35 | 3.6% |
| Illinois | 32 | 3.3% |
| Ohio | 31 | 3.2% |
| Massachusetts | 30 | 3.1% |
| Other states and territories | 460 | 47.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 652 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 652 | 67.1% |
| Internet | 173 | 17.8% |
| TV | 114 | 11.7% |
| Radio | 26 | 2.7% |
| Accessibility | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
652 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 489 | 75.0% |
| Billing | 58 | 8.9% |
| Availability (including rural call completion) | 39 | 6.0% |
| Equipment | 27 | 4.1% |
| Privacy | 14 | 2.1% |
| Number Portability (keeping your number if you change providers) | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 5 | 0.8% |
| Interference (including signal jammers) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 45.7% |
| Billing | 48 | 27.7% |
| Speed | 20 | 11.6% |
| Interference | 16 | 9.2% |
| Equipment | 6 | 3.5% |
| Privacy | 4 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
114 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 34.2% |
| Availability | 33 | 28.9% |
| Indecency | 21 | 18.4% |
| Loud Commercials | 12 | 10.5% |
| Equipment | 6 | 5.3% |
| Privacy | 3 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
489 complaints relating to unwanted calls were recorded on this date, accounting for 50.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.6% |
| (501) 628-9449 | 2 | 0.4% |
| (603) 484-8042 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (855) 733-1900 | 2 | 0.4% |
| (916) 419-2837 | 2 | 0.4% |
| (919) 679-1062 | 2 | 0.4% |
| (201) 295-4800 | 1 | 0.2% |
| (202) 301-6746 | 1 | 0.2% |
| (202) 770-4712 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.