FCC Consumer Complaints – 23 January 2021
Introduction
The Federal Communications Commission recorded 506 consumer complaints on 23 January 2021 relating to telecommunications services, complaint volume fell from 1153 complaints the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 256 complaints.
Key statistics
- Total complaints
- 506
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (256)
- Most reported state/territory
- California (62)
Where the complaints came from
The 506 complaints recorded on 23 January 2021 originated from 370 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 12.3% |
| Florida | 41 | 8.1% |
| New York | 33 | 6.5% |
| Texas | 29 | 5.7% |
| Washington | 29 | 5.7% |
| Illinois | 27 | 5.3% |
| New Jersey | 18 | 3.6% |
| Missouri | 17 | 3.4% |
| North Carolina | 15 | 3.0% |
| Pennsylvania | 15 | 3.0% |
| Other states and territories | 220 | 43.5% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 337 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 337 | 66.6% |
| Internet | 105 | 20.8% |
| TV | 55 | 10.9% |
| Radio | 8 | 1.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
337 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 256 | 76.0% |
| Billing | 26 | 7.7% |
| Availability (including rural call completion) | 19 | 5.6% |
| Equipment | 13 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.1% |
| Interference (including signal jammers) | 7 | 2.1% |
| Number Portability (keeping your number if you change providers) | 7 | 2.1% |
| Privacy | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
105 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 36.2% |
| Billing | 29 | 27.6% |
| Interference | 15 | 14.3% |
| Privacy | 9 | 8.6% |
| Speed | 9 | 8.6% |
| Equipment | 5 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 30.9% |
| Loud Commercials | 15 | 27.3% |
| Availability | 10 | 18.2% |
| Indecency | 8 | 14.5% |
| Equipment | 4 | 7.3% |
| Privacy | 1 | 1.8% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
Unwanted calls
A total of 256 complaints relating to unwanted calls were recorded on this date, representing 50.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 11 | 4.3% |
| (719) 545-0300 | 2 | 0.8% |
| (203) 939-4796 | 1 | 0.4% |
| (208) 684-6376 | 1 | 0.4% |
| (208) 684-6476 | 1 | 0.4% |
| (208) 713-0785 | 1 | 0.4% |
| (210) 898-2782 | 1 | 0.4% |
| (214) 271-5342 | 1 | 0.4% |
| (214) 919-1916 | 1 | 0.4% |
| (217) 779-9573 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.