FCC Consumer Complaints – 24 January 2021
Introduction
On 24 January 2021, 380 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 506 complaints the previous day. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 183 complaints.
Key statistics
- Total complaints
- 380
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (183)
- Most reported state/territory
- California (42)
Where the complaints came from
The 380 complaints recorded on 24 January 2021 were submitted from 263 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, a significant concentration was observed in Arizona, where Glendale accounted for 26 of the 34 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 11.1% |
| Arizona | 34 | 8.9% |
| Florida | 25 | 6.6% |
| Indiana | 21 | 5.5% |
| New York | 18 | 4.7% |
| Texas | 18 | 4.7% |
| Georgia | 14 | 3.7% |
| Ohio | 14 | 3.7% |
| Illinois | 13 | 3.4% |
| Missouri | 13 | 3.4% |
| Other states and territories | 168 | 44.2% |
Location highlights
- A large share of complaints in Arizona originated from Glendale, which accounted for most reports within the state.
- Complaints in California were reported across 30 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 238 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 238 | 62.6% |
| Internet | 85 | 22.4% |
| TV | 47 | 12.4% |
| Radio | 6 | 1.6% |
| Emergency | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
238 complaints were recorded in this category, representing 62.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 183 | 76.9% |
| Billing | 19 | 8.0% |
| Availability (including rural call completion) | 16 | 6.7% |
| Equipment | 8 | 3.4% |
| Number Portability (keeping your number if you change providers) | 5 | 2.1% |
| Interference (including signal jammers) | 3 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Privacy | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
85 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 44.7% |
| Billing | 24 | 28.2% |
| Speed | 10 | 11.8% |
| Interference | 8 | 9.4% |
| Privacy | 3 | 3.5% |
| Equipment | 2 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 31.9% |
| Availability | 13 | 27.7% |
| Billing | 9 | 19.1% |
| Indecency | 6 | 12.8% |
| Interference | 3 | 6.4% |
| Privacy | 1 | 2.1% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
Unwanted calls
183 complaints relating to unwanted calls were recorded on this date, accounting for 48.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 3.8% |
| (248) 313-6063 | 2 | 1.1% |
| (520) 317-4817 | 2 | 1.1% |
| (207) 424-2705 | 1 | 0.5% |
| (208) 225-4943 | 1 | 0.5% |
| (213) 223-7888 | 1 | 0.5% |
| (231) 437-1940 | 1 | 0.5% |
| (262) 766-7220 | 1 | 0.5% |
| (302) 390-7536 | 1 | 0.5% |
| (314) 330-9695 | 1 | 0.5% |
Key patterns
- Abandoned Calls accounted for the largest share of unwanted call complaints by call type.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.