FCC Consumer Complaints – 25 January 2021
Introduction
The Federal Communications Commission recorded 1055 consumer complaints on Monday, 25 January 2021 relating to telecommunications services, this was higher than the 380 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 545 complaints recorded.
Key statistics
- Total complaints
- 1055
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (545)
- Most reported state/territory
- California (119)
Where the complaints came from
On 25 January 2021, the 1055 complaints recorded by the Federal Communications Commission were reported from 712 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.3% |
| Texas | 106 | 10.0% |
| Florida | 93 | 8.8% |
| New York | 62 | 5.9% |
| Pennsylvania | 43 | 4.1% |
| Illinois | 42 | 4.0% |
| New Jersey | 42 | 4.0% |
| Virginia | 42 | 4.0% |
| Arizona | 41 | 3.9% |
| Ohio | 33 | 3.1% |
| Other states and territories | 426 | 40.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 710 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 710 | 67.3% |
| Internet | 204 | 19.3% |
| TV | 118 | 11.2% |
| Radio | 15 | 1.4% |
| Accessibility | 7 | 0.7% |
| Emergency | 1 | 0.1% |
Phone complaints
710 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 545 | 76.8% |
| Billing | 61 | 8.6% |
| Availability (including rural call completion) | 36 | 5.1% |
| Equipment | 20 | 2.8% |
| Privacy | 12 | 1.7% |
| Number Portability (keeping your number if you change providers) | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 9 | 1.3% |
| Junk Faxes | 8 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
204 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 42.2% |
| Availability | 64 | 31.4% |
| Speed | 24 | 11.8% |
| Equipment | 11 | 5.4% |
| Interference | 10 | 4.9% |
| Privacy | 9 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
118 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 44.1% |
| Availability | 20 | 16.9% |
| Indecency | 14 | 11.9% |
| Loud Commercials | 14 | 11.9% |
| Equipment | 11 | 9.3% |
| Interference | 7 | 5.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
545 complaints relating to unwanted calls were recorded on this date, accounting for 51.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 1.1% |
| (980) 294-9400 | 4 | 0.7% |
| (520) 518-3252 | 3 | 0.6% |
| (214) 569-8132 | 2 | 0.4% |
| (562) 486-9223 | 2 | 0.4% |
| (999) 999-9999 | 2 | 0.4% |
| (203) 792-4120 | 1 | 0.2% |
| (206) 852-7634 | 1 | 0.2% |
| (207) 250-5691 | 1 | 0.2% |
| (207) 707-1386 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.