FCC Consumer Complaints – 27 January 2021
Introduction
A total of 1209 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 January 2021, this was higher than the 1091 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 708 complaints.
Key statistics
- Total complaints
- 1209
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (708)
- Most reported state/territory
- California (149)
Where the complaints came from
A total of 1209 complaints were recorded on 27 January 2021, with reports originating from 787 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 149 | 12.3% |
| Texas | 91 | 7.5% |
| New York | 79 | 6.5% |
| Florida | 63 | 5.2% |
| Pennsylvania | 59 | 4.9% |
| Virginia | 55 | 4.5% |
| Illinois | 47 | 3.9% |
| New Jersey | 47 | 3.9% |
| Ohio | 39 | 3.2% |
| North Carolina | 38 | 3.1% |
| Other states and territories | 539 | 44.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 90 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 873 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 873 | 72.2% |
| Internet | 218 | 18.0% |
| TV | 90 | 7.4% |
| Radio | 20 | 1.7% |
| Accessibility | 4 | 0.3% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
873 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 708 | 81.1% |
| Billing | 62 | 7.1% |
| Availability (including rural call completion) | 27 | 3.1% |
| Equipment | 24 | 2.7% |
| Number Portability (keeping your number if you change providers) | 19 | 2.2% |
| Junk Faxes | 12 | 1.4% |
| Privacy | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
218 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 37.6% |
| Availability | 64 | 29.4% |
| Speed | 32 | 14.7% |
| Interference | 24 | 11.0% |
| Equipment | 8 | 3.7% |
| Privacy | 8 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 38.9% |
| Availability | 21 | 23.3% |
| Indecency | 17 | 18.9% |
| Loud Commercials | 12 | 13.3% |
| Equipment | 4 | 4.4% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
708 complaints relating to unwanted calls were recorded on this date, accounting for 58.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (507) 200-2918 | 6 | 0.8% |
| (217) 286-9896 | 2 | 0.3% |
| (267) 732-0041 | 2 | 0.3% |
| (310) 878-3265 | 2 | 0.3% |
| (510) 671-0711 | 2 | 0.3% |
| (800) 414-5380 | 2 | 0.3% |
| (970) 423-7386 | 2 | 0.3% |
| (201) 468-8833 | 1 | 0.1% |
| (202) 326-2222 | 1 | 0.1% |
| (202) 770-4640 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.1% |
| (507) 200-2918 | 6 | 0.8% |
| (310) 878-3265 | 2 | 0.3% |
| (407) 842-4113 | 2 | 0.3% |
| (510) 671-0711 | 2 | 0.3% |
| (562) 384-7731 | 2 | 0.3% |
| (714) 694-7603 | 2 | 0.3% |
| (813) 349-8712 | 2 | 0.3% |
| (813) 544-2057 | 2 | 0.3% |
| (866) 307-7661 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- (507) 200-2918 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.