FCC Consumer Complaints – 28 January 2021
Introduction
A total of 1125 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 January 2021, complaint volume fell from 1209 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 705 complaints recorded.
Key statistics
- Total complaints
- 1125
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (705)
- Most reported state/territory
- California (124)
Where the complaints came from
On 28 January 2021, the 1125 complaints recorded by the Federal Communications Commission were reported from 767 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 11.0% |
| Florida | 95 | 8.4% |
| Texas | 84 | 7.5% |
| New York | 67 | 6.0% |
| Pennsylvania | 46 | 4.1% |
| North Carolina | 44 | 3.9% |
| New Jersey | 39 | 3.5% |
| Ohio | 39 | 3.5% |
| Illinois | 36 | 3.2% |
| Michigan | 36 | 3.2% |
| Other states and territories | 513 | 45.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 864 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 864 | 76.8% |
| Internet | 168 | 14.9% |
| TV | 80 | 7.1% |
| Radio | 8 | 0.7% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
864 complaints were recorded in this category, representing 76.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 705 | 81.6% |
| Billing | 61 | 7.1% |
| Availability (including rural call completion) | 31 | 3.6% |
| Equipment | 20 | 2.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.2% |
| Junk Faxes | 9 | 1.0% |
| Privacy | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 38.7% |
| Billing | 59 | 35.1% |
| Speed | 23 | 13.7% |
| Equipment | 8 | 4.8% |
| Interference | 8 | 4.8% |
| Privacy | 5 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 47.5% |
| Availability | 22 | 27.5% |
| Loud Commercials | 9 | 11.3% |
| Indecency | 6 | 7.5% |
| Equipment | 3 | 3.8% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 705 complaints relating to unwanted calls on this date, representing 62.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 14 | 2.0% |
| (786) 688-3349 | 3 | 0.4% |
| (267) 486-9829 | 2 | 0.3% |
| (307) 866-4443 | 2 | 0.3% |
| (540) 595-0303 | 2 | 0.3% |
| (912) 549-7289 | 2 | 0.3% |
| (941) 270-3473 | 2 | 0.3% |
| (201) 374-9611 | 1 | 0.1% |
| (202) 333-8452 | 1 | 0.1% |
| (202) 627-0895 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.