FCC Consumer Complaints – 6 February 2021
Introduction
The Federal Communications Commission recorded 445 consumer complaints on Saturday, 6 February 2021 relating to telecommunications services, this represented a decline from the 1050 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 239 complaints.
Key statistics
- Total complaints
- 445
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (239)
- Most reported state/territory
- California (52)
Where the complaints came from
On 6 February 2021, the 445 complaints recorded by the Federal Communications Commission were reported from 331 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 11.7% |
| Texas | 34 | 7.6% |
| Florida | 29 | 6.5% |
| New York | 26 | 5.8% |
| Pennsylvania | 26 | 5.8% |
| Washington | 17 | 3.8% |
| Illinois | 15 | 3.4% |
| Ohio | 15 | 3.4% |
| North Carolina | 14 | 3.1% |
| Virginia | 14 | 3.1% |
| Other states and territories | 202 | 45.4% |
Location highlight
Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 292 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 292 | 65.6% |
| Internet | 88 | 19.8% |
| TV | 50 | 11.2% |
| Radio | 9 | 2.0% |
| Request for Dispute Assistance | 4 | 0.9% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
292 complaints were recorded in this category, representing 65.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 239 | 81.8% |
| Billing | 25 | 8.6% |
| Equipment | 12 | 4.1% |
| Availability (including rural call completion) | 6 | 2.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Privacy | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 35.2% |
| Availability | 27 | 30.7% |
| Speed | 15 | 17.0% |
| Interference | 6 | 6.8% |
| Equipment | 5 | 5.7% |
| Privacy | 4 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 32.0% |
| Loud Commercials | 13 | 26.0% |
| Billing | 11 | 22.0% |
| Indecency | 6 | 12.0% |
| Equipment | 3 | 6.0% |
| Interference | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Availability, Loud Commercials and Billing.
Unwanted calls
239 complaints relating to unwanted calls were recorded on this date, accounting for 53.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 12 | 5.0% |
| (210) 637-0033 | 3 | 1.3% |
| (877) 410-4634 | 2 | 0.8% |
| (201) 951-5153 | 1 | 0.4% |
| (206) 594-0970 | 1 | 0.4% |
| (208) 644-8276 | 1 | 0.4% |
| (209) 244-0493 | 1 | 0.4% |
| (209) 833-1858 | 1 | 0.4% |
| (212) 674-4843 | 1 | 0.4% |
| (215) 253-4273 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.