FCC Consumer Complaints – 7 February 2021
Introduction
On Sunday, 7 February 2021, the Federal Communications Commission recorded 361 consumer complaints relating to telecommunications services, complaint volume fell from 445 complaints the day before. Reports were received from 48 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 154 complaints recorded.
Key statistics
- Total complaints
- 361
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (154)
- Most reported state/territory
- Texas (45)
Where the complaints came from
Across 271 cities in 48 states and territories, a total of 361 complaints were recorded on 7 February 2021. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 45 | 12.5% |
| California | 40 | 11.1% |
| Pennsylvania | 25 | 6.9% |
| Florida | 18 | 5.0% |
| New York | 18 | 5.0% |
| Washington | 17 | 4.7% |
| Kentucky | 16 | 4.4% |
| North Carolina | 12 | 3.3% |
| Tennessee | 12 | 3.3% |
| Arizona | 11 | 3.0% |
| Other states and territories | 147 | 40.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 216 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 216 | 59.8% |
| TV | 67 | 18.6% |
| Internet | 66 | 18.3% |
| Radio | 7 | 1.9% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
216 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 154 | 71.3% |
| Billing | 25 | 11.6% |
| Equipment | 11 | 5.1% |
| Availability (including rural call completion) | 7 | 3.2% |
| Privacy | 6 | 2.8% |
| Interference (including signal jammers) | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Number Portability (keeping your number if you change providers) | 4 | 1.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
67 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 18 | 26.9% |
| Billing | 16 | 23.9% |
| Indecency | 15 | 22.4% |
| Availability | 12 | 17.9% |
| Interference | 3 | 4.5% |
| Equipment | 2 | 3.0% |
| Privacy | 1 | 1.5% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Indecency.
Internet complaints
66 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 33.3% |
| Billing | 17 | 25.8% |
| Speed | 16 | 24.2% |
| Interference | 6 | 9.1% |
| Privacy | 4 | 6.1% |
| Equipment | 1 | 1.5% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
Unwanted calls
154 complaints relating to unwanted calls were recorded on this date, accounting for 42.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 15 | 9.7% |
| (814) 456-2982 | 2 | 1.3% |
| (202) 869-5130 | 1 | 0.6% |
| (214) 833-0609 | 1 | 0.6% |
| (304) 396-2280 | 1 | 0.6% |
| (312) 232-8257 | 1 | 0.6% |
| (332) 456-8214 | 1 | 0.6% |
| (360) 969-9196 | 1 | 0.6% |
| (402) 609-5287 | 1 | 0.6% |
| (405) 834-5884 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.