FCC Consumer Complaints – 8 February 2021
Introduction
On 8 February 2021, 997 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 361 complaints recorded the day before. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 587 complaints.
Key statistics
- Total complaints
- 997
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (587)
- Most reported state/territory
- Texas (102)
Where the complaints came from
The 997 complaints recorded on 8 February 2021 originated from 676 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 102 | 10.2% |
| California | 101 | 10.1% |
| Florida | 73 | 7.3% |
| New York | 61 | 6.1% |
| Ohio | 43 | 4.3% |
| Pennsylvania | 43 | 4.3% |
| North Carolina | 40 | 4.0% |
| Wisconsin | 36 | 3.6% |
| New Jersey | 33 | 3.3% |
| Virginia | 31 | 3.1% |
| Other states and territories | 432 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 738 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 738 | 74.0% |
| Internet | 147 | 14.7% |
| TV | 95 | 9.5% |
| Radio | 7 | 0.7% |
| Accessibility | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
738 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 587 | 79.5% |
| Billing | 51 | 6.9% |
| Availability (including rural call completion) | 40 | 5.4% |
| Equipment | 16 | 2.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.0% |
| Junk Faxes | 10 | 1.4% |
| Interference (including signal jammers) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
147 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 32.7% |
| Availability | 42 | 28.6% |
| Interference | 29 | 19.7% |
| Speed | 16 | 10.9% |
| Equipment | 6 | 4.1% |
| Privacy | 6 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
95 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.9% |
| Availability | 29 | 30.5% |
| Loud Commercials | 14 | 14.7% |
| Indecency | 9 | 9.5% |
| Equipment | 3 | 3.2% |
| Interference | 2 | 2.1% |
| Privacy | 2 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
587 complaints relating to unwanted calls were recorded on this date, accounting for 58.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 14 | 2.4% |
| (866) 200-3504 | 3 | 0.5% |
| (218) 542-8025 | 2 | 0.3% |
| (346) 378-1326 | 2 | 0.3% |
| (716) 317-0459 | 2 | 0.3% |
| (999) 999-9999 | 2 | 0.3% |
| (201) 411-2726 | 1 | 0.2% |
| (201) 862-6000 | 1 | 0.2% |
| (202) 449-6058 | 1 | 0.2% |
| (202) 963-3529 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.