FCC Consumer Complaints – 10 February 2021
Introduction
A total of 1174 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 10 February 2021, this was higher than the 1140 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 694 complaints.
Key statistics
- Total complaints
- 1174
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (694)
- Most reported state/territory
- California (115)
Where the complaints came from
A total of 1174 complaints were recorded on 10 February 2021, with reports originating from 778 cities in 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 9.8% |
| Texas | 106 | 9.0% |
| Florida | 77 | 6.6% |
| New York | 71 | 6.0% |
| Illinois | 46 | 3.9% |
| Arizona | 44 | 3.7% |
| Pennsylvania | 44 | 3.7% |
| Georgia | 39 | 3.3% |
| Washington | 37 | 3.2% |
| Ohio | 35 | 3.0% |
| Other states and territories | 557 | 47.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 872 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 872 | 74.3% |
| Internet | 168 | 14.3% |
| TV | 110 | 9.4% |
| Radio | 14 | 1.2% |
| Accessibility | 9 | 0.8% |
| Emergency | 1 | 0.1% |
Phone complaints
872 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 694 | 79.6% |
| Billing | 63 | 7.2% |
| Availability (including rural call completion) | 31 | 3.6% |
| Equipment | 28 | 3.2% |
| Number Portability (keeping your number if you change providers) | 22 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Privacy | 9 | 1.0% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 6 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 34.5% |
| Billing | 58 | 34.5% |
| Speed | 29 | 17.3% |
| Interference | 10 | 6.0% |
| Privacy | 7 | 4.2% |
| Equipment | 6 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
110 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 39.1% |
| Availability | 24 | 21.8% |
| Loud Commercials | 21 | 19.1% |
| Indecency | 17 | 15.5% |
| Equipment | 5 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
694 complaints relating to unwanted calls were recorded on this date, accounting for 59.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.2% |
| (555) 555-5555 | 5 | 0.7% |
| (302) 203-6515 | 2 | 0.3% |
| (310) 290-7173 | 2 | 0.3% |
| (562) 487-2845 | 2 | 0.3% |
| (786) 698-8795 | 2 | 0.3% |
| (804) 395-5959 | 2 | 0.3% |
| (855) 575-0889 | 2 | 0.3% |
| (916) 984-1698 | 2 | 0.3% |
| (201) 890-8283 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.