FCC Consumer Complaints – 11 February 2021
Introduction
On 11 February 2021, 1148 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1174 complaints recorded the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 700 complaints.
Key statistics
- Total complaints
- 1148
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (700)
- Most reported state/territory
- California (119)
Where the complaints came from
On 11 February 2021, the 1148 complaints recorded by the Federal Communications Commission were reported from 751 cities across 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 10.4% |
| Texas | 108 | 9.4% |
| Florida | 93 | 8.1% |
| New York | 65 | 5.7% |
| Pennsylvania | 48 | 4.2% |
| Illinois | 37 | 3.2% |
| North Carolina | 36 | 3.1% |
| Ohio | 36 | 3.1% |
| Virginia | 36 | 3.1% |
| Georgia | 34 | 3.0% |
| Other states and territories | 534 | 46.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 867 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 867 | 75.5% |
| Internet | 144 | 12.5% |
| TV | 120 | 10.5% |
| Radio | 12 | 1.0% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
867 complaints were recorded in this category, representing 75.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 700 | 80.7% |
| Billing | 65 | 7.5% |
| Availability (including rural call completion) | 40 | 4.6% |
| Equipment | 19 | 2.2% |
| Privacy | 11 | 1.3% |
| Number Portability (keeping your number if you change providers) | 10 | 1.2% |
| Junk Faxes | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 5 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 38.2% |
| Billing | 54 | 37.5% |
| Speed | 15 | 10.4% |
| Equipment | 9 | 6.3% |
| Interference | 6 | 4.2% |
| Privacy | 5 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
120 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 35.8% |
| Indecency | 32 | 26.7% |
| Availability | 23 | 19.2% |
| Loud Commercials | 18 | 15.0% |
| Equipment | 4 | 3.3% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 700 complaints relating to unwanted calls were recorded on this date, representing 61% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.0% |
| (833) 304-1447 | 4 | 0.6% |
| (218) 542-8025 | 2 | 0.3% |
| (434) 204-3316 | 2 | 0.3% |
| (615) 250-6948 | 2 | 0.3% |
| (866) 530-6013 | 2 | 0.3% |
| (201) 374-8994 | 1 | 0.1% |
| (201) 613-7682 | 1 | 0.1% |
| (202) 221-3788 | 1 | 0.1% |
| (202) 239-7922 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.