FCC Consumer Complaints – 14 February 2021
Introduction
On 14 February 2021, the Federal Communications Commission recorded 297 consumer complaints relating to telecommunications services, this represented a decline from the 474 complaints recorded the day before. Reports were received from 42 states and territories, with California accounting for the largest number of submissions at 81 complaints. Unwanted Calls was the most frequently reported issue, with 134 complaints recorded.
Key statistics
- Total complaints
- 297
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (134)
- Most reported state/territory
- California (81)
Where the complaints came from
The 297 complaints recorded on 14 February 2021 originated from 213 cities across 42 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 27.3% |
| Florida | 18 | 6.1% |
| Texas | 16 | 5.4% |
| Kentucky | 15 | 5.1% |
| Pennsylvania | 15 | 5.1% |
| Arizona | 13 | 4.4% |
| New York | 12 | 4.0% |
| Illinois | 9 | 3.0% |
| Missouri | 9 | 3.0% |
| New Jersey | 9 | 3.0% |
| Other states and territories | 100 | 33.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 175 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 175 | 58.9% |
| Internet | 67 | 22.6% |
| TV | 47 | 15.8% |
| Radio | 7 | 2.4% |
| Accessibility | 1 | 0.3% |
Phone complaints
175 complaints were recorded in this category, representing 58.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 134 | 76.6% |
| Billing | 19 | 10.9% |
| Equipment | 7 | 4.0% |
| Availability (including rural call completion) | 6 | 3.4% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Privacy | 4 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
67 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 26.9% |
| Billing | 15 | 22.4% |
| Speed | 12 | 17.9% |
| Interference | 11 | 16.4% |
| Privacy | 8 | 11.9% |
| Equipment | 3 | 4.5% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
47 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 31.9% |
| Availability | 10 | 21.3% |
| Billing | 10 | 21.3% |
| Indecency | 8 | 17.0% |
| Equipment | 3 | 6.4% |
| Interference | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
Unwanted calls
134 complaints relating to unwanted calls were recorded on this date, accounting for 45.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (714) 694-7603 | 19 | 14.2% |
| (315) 232-8257 | 4 | 3.0% |
| (208) 684-6750 | 1 | 0.7% |
| (208) 722-0192 | 1 | 0.7% |
| (210) 827-2237 | 1 | 0.7% |
| (252) 400-1350 | 1 | 0.7% |
| (254) 213-5523 | 1 | 0.7% |
| (281) 962-8552 | 1 | 0.7% |
| (301) 284-3909 | 1 | 0.7% |
| (347) 512-5628 | 1 | 0.7% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (714) 694-7603 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.