FCC Consumer Complaints – 15 February 2021
Introduction
On 15 February 2021, the Federal Communications Commission recorded 681 consumer complaints relating to telecommunications services, this represented an increase from the 297 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 404 complaints.
Key statistics
- Total complaints
- 681
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (404)
- Most reported state/territory
- California (81)
Where the complaints came from
The 681 complaints recorded on 15 February 2021 were submitted from 504 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 11.9% |
| Florida | 57 | 8.4% |
| New York | 49 | 7.2% |
| Texas | 47 | 6.9% |
| Georgia | 33 | 4.8% |
| Illinois | 28 | 4.1% |
| North Carolina | 28 | 4.1% |
| Pennsylvania | 24 | 3.5% |
| Arizona | 23 | 3.4% |
| New Jersey | 23 | 3.4% |
| Other states and territories | 288 | 42.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 487 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 487 | 71.5% |
| Internet | 114 | 16.7% |
| TV | 65 | 9.5% |
| Radio | 8 | 1.2% |
| Emergency | 4 | 0.6% |
| Accessibility | 3 | 0.4% |
Phone complaints
487 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 404 | 83.0% |
| Billing | 23 | 4.7% |
| Availability (including rural call completion) | 20 | 4.1% |
| Equipment | 16 | 3.3% |
| Number Portability (keeping your number if you change providers) | 9 | 1.8% |
| Privacy | 8 | 1.6% |
| Interference (including signal jammers) | 3 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.4% |
| Junk Faxes | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 37.7% |
| Billing | 31 | 27.2% |
| Speed | 19 | 16.7% |
| Interference | 9 | 7.9% |
| Equipment | 6 | 5.3% |
| Privacy | 6 | 5.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 32.3% |
| Availability | 19 | 29.2% |
| Loud Commercials | 16 | 24.6% |
| Indecency | 6 | 9.2% |
| Equipment | 3 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
404 complaints relating to unwanted calls were recorded on this date, accounting for 59.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 1.5% |
| (218) 542-8025 | 2 | 0.5% |
| (714) 903-7762 | 2 | 0.5% |
| (833) 304-1447 | 2 | 0.5% |
| (202) 519-2557 | 1 | 0.2% |
| (202) 870-5481 | 1 | 0.2% |
| (202) 964-9536 | 1 | 0.2% |
| (206) 365-0340 | 1 | 0.2% |
| (206) 736-2141 | 1 | 0.2% |
| (208) 225-4078 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.