FCC Consumer Complaints – 24 February 2021
Introduction
The Federal Communications Commission recorded 979 consumer complaints on 24 February 2021 relating to telecommunications services, complaint volume fell from 1173 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 636 complaints recorded.
Key statistics
- Total complaints
- 979
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (636)
- Most reported state/territory
- California (145)
Where the complaints came from
Reports recorded on 24 February 2021 show 979 complaints originating from 636 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 14.8% |
| Texas | 96 | 9.8% |
| Florida | 62 | 6.3% |
| New York | 54 | 5.5% |
| Illinois | 41 | 4.2% |
| Arizona | 37 | 3.8% |
| Massachusetts | 35 | 3.6% |
| Ohio | 35 | 3.6% |
| Pennsylvania | 35 | 3.6% |
| New Jersey | 32 | 3.3% |
| Other states and territories | 407 | 41.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 761 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 761 | 77.7% |
| Internet | 117 | 12.0% |
| TV | 93 | 9.5% |
| Radio | 6 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
761 complaints were recorded in this category, representing 77.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 636 | 83.6% |
| Billing | 40 | 5.3% |
| Availability (including rural call completion) | 32 | 4.2% |
| Equipment | 25 | 3.3% |
| Junk Faxes | 12 | 1.6% |
| Number Portability (keeping your number if you change providers) | 8 | 1.1% |
| Privacy | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
117 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 38.5% |
| Billing | 29 | 24.8% |
| Speed | 20 | 17.1% |
| Interference | 14 | 12.0% |
| Equipment | 6 | 5.1% |
| Privacy | 3 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
93 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 35.5% |
| Availability | 26 | 28.0% |
| Loud Commercials | 15 | 16.1% |
| Equipment | 9 | 9.7% |
| Indecency | 9 | 9.7% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 636 complaints relating to unwanted calls on this date, representing 65% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 10 | 1.6% |
| (833) 304-1447 | 3 | 0.5% |
| (201) 613-9763 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (616) 794-6945 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (818) 862-6171 | 2 | 0.3% |
| (859) 832-4821 | 2 | 0.3% |
| (202) 221-6019 | 1 | 0.2% |
| (202) 342-8034 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.