FCC Consumer Complaints – 25 February 2021
Introduction
The Federal Communications Commission recorded 1144 consumer complaints on 25 February 2021 relating to telecommunications services, complaint volume increased from 979 complaints the previous day. Reports were received from 49 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 718 complaints recorded.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (718)
- Most reported state/territory
- Texas (121)
Where the complaints came from
The 1144 complaints recorded on 25 February 2021 were submitted from 751 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 121 | 10.6% |
| California | 116 | 10.1% |
| Florida | 105 | 9.2% |
| New York | 72 | 6.3% |
| Colorado | 43 | 3.8% |
| Ohio | 37 | 3.2% |
| Arizona | 36 | 3.1% |
| New Jersey | 36 | 3.1% |
| Pennsylvania | 36 | 3.1% |
| Georgia | 33 | 2.9% |
| Other states and territories | 501 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 898 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 898 | 78.5% |
| Internet | 132 | 11.5% |
| TV | 100 | 8.7% |
| Radio | 9 | 0.8% |
| Accessibility | 4 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
898 complaints were recorded in this category, representing 78.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 718 | 80.0% |
| Billing | 57 | 6.3% |
| Availability (including rural call completion) | 35 | 3.9% |
| Equipment | 34 | 3.8% |
| Privacy | 22 | 2.4% |
| Number Portability (keeping your number if you change providers) | 12 | 1.3% |
| Junk Faxes | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 5 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 36.4% |
| Speed | 30 | 22.7% |
| Availability | 26 | 19.7% |
| Interference | 15 | 11.4% |
| Equipment | 7 | 5.3% |
| Privacy | 6 | 4.5% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
100 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 40.0% |
| Availability | 27 | 27.0% |
| Loud Commercials | 20 | 20.0% |
| Indecency | 5 | 5.0% |
| Equipment | 4 | 4.0% |
| Interference | 4 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 718 complaints relating to unwanted calls on this date, representing 62.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.0% |
| (833) 304-1447 | 4 | 0.6% |
| (202) 923-4708 | 2 | 0.3% |
| (214) 435-4797 | 2 | 0.3% |
| (341) 600-3448 | 2 | 0.3% |
| (515) 478-3203 | 2 | 0.3% |
| (719) 967-8727 | 2 | 0.3% |
| (870) 572-0202 | 2 | 0.3% |
| (877) 321-0008 | 2 | 0.3% |
| (915) 910-4431 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.