FCC Consumer Complaints – 6 March 2021
Introduction
On Saturday, 6 March 2021, the Federal Communications Commission recorded 463 consumer complaints relating to telecommunications services, complaint volume fell from 1146 complaints the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 245 complaints recorded.
Key statistics
- Total complaints
- 463
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (245)
- Most reported state/territory
- California (52)
Where the complaints came from
The 463 complaints recorded on 6 March 2021 originated from 353 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 11.2% |
| Texas | 43 | 9.3% |
| Florida | 40 | 8.6% |
| Michigan | 27 | 5.8% |
| New York | 25 | 5.4% |
| Massachusetts | 18 | 3.9% |
| Georgia | 17 | 3.7% |
| Maryland | 17 | 3.7% |
| Colorado | 16 | 3.5% |
| Tennessee | 15 | 3.2% |
| Other states and territories | 193 | 41.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 327 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 70.6% |
| Internet | 83 | 17.9% |
| TV | 38 | 8.2% |
| Radio | 10 | 2.2% |
| Emergency | 4 | 0.9% |
| Accessibility | 1 | 0.2% |
Phone complaints
327 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 245 | 74.9% |
| Billing | 37 | 11.3% |
| Availability (including rural call completion) | 14 | 4.3% |
| Privacy | 11 | 3.4% |
| Equipment | 10 | 3.1% |
| Number Portability (keeping your number if you change providers) | 5 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Privacy.
Internet complaints
83 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 38.6% |
| Billing | 25 | 30.1% |
| Speed | 12 | 14.5% |
| Interference | 7 | 8.4% |
| Privacy | 5 | 6.0% |
| Equipment | 2 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 36.8% |
| Availability | 10 | 26.3% |
| Loud Commercials | 7 | 18.4% |
| Equipment | 4 | 10.5% |
| Interference | 2 | 5.3% |
| Privacy | 1 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
245 complaints relating to unwanted calls were recorded on this date, accounting for 52.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (972) 944-7166 | 5 | 2.0% |
| (231) 266-4781 | 3 | 1.2% |
| (912) 771-1807 | 3 | 1.2% |
| (619) 224-9166 | 2 | 0.8% |
| (202) 938-3873 | 1 | 0.4% |
| (202) 964-1565 | 1 | 0.4% |
| (203) 202-9647 | 1 | 0.4% |
| (205) 583-7700 | 1 | 0.4% |
| (210) 352-9485 | 1 | 0.4% |
| (213) 254-1268 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 12 | 4.9% |
| (844) 839-7770 | 5 | 2.0% |
| (912) 771-1807 | 3 | 1.2% |
| (619) 224-9166 | 2 | 0.8% |
| (202) 938-3873 | 1 | 0.4% |
| (203) 403-0890 | 1 | 0.4% |
| (203) 931-6840 | 1 | 0.4% |
| (205) 583-7700 | 1 | 0.4% |
| (208) 741-7310 | 1 | 0.4% |
| (210) 352-9485 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- (972) 944-7166 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.