FCC Consumer Complaints – 7 March 2021
Introduction
A total of 394 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 7 March 2021, this represented a decline from the 463 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 182 complaints recorded.
Key statistics
- Total complaints
- 394
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- California (54)
Where the complaints came from
The 394 complaints recorded on 7 March 2021 originated from 267 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.7% |
| Florida | 50 | 12.7% |
| Texas | 32 | 8.1% |
| Michigan | 25 | 6.3% |
| New York | 23 | 5.8% |
| Pennsylvania | 21 | 5.3% |
| Georgia | 12 | 3.0% |
| Illinois | 11 | 2.8% |
| Tennessee | 11 | 2.8% |
| Arizona | 10 | 2.5% |
| Other states and territories | 145 | 36.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 252 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 252 | 64.0% |
| Internet | 84 | 21.3% |
| TV | 42 | 10.7% |
| Radio | 12 | 3.0% |
| Accessibility | 3 | 0.8% |
| Emergency | 1 | 0.3% |
Phone complaints
252 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 72.2% |
| Billing | 31 | 12.3% |
| Availability (including rural call completion) | 9 | 3.6% |
| Equipment | 9 | 3.6% |
| Interference (including signal jammers) | 6 | 2.4% |
| Number Portability (keeping your number if you change providers) | 5 | 2.0% |
| Privacy | 5 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
84 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 35.7% |
| Billing | 19 | 22.6% |
| Speed | 14 | 16.7% |
| Interference | 13 | 15.5% |
| Privacy | 5 | 6.0% |
| Equipment | 3 | 3.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
42 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 35.7% |
| Loud Commercials | 10 | 23.8% |
| Availability | 7 | 16.7% |
| Indecency | 6 | 14.3% |
| Privacy | 3 | 7.1% |
| Equipment | 1 | 2.4% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Availability.
Unwanted calls
A total of 182 complaints relating to unwanted calls were recorded on this date, representing 46.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 17 | 9.3% |
| (615) 450-3882 | 2 | 1.1% |
| (253) 289-5714 | 1 | 0.5% |
| (254) 217-3893 | 1 | 0.5% |
| (404) 304-5292 | 1 | 0.5% |
| (415) 350-3683 | 1 | 0.5% |
| (440) 276-9714 | 1 | 0.5% |
| (440) 364-8734 | 1 | 0.5% |
| (469) 504-7517 | 1 | 0.5% |
| (503) 244-4039 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.