FCC Consumer Complaints – 3 April 2021
Introduction
A total of 373 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 April 2021, complaint volume fell from 938 complaints the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 205 complaints recorded.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (205)
- Most reported state/territory
- California (44)
Where the complaints came from
The 373 complaints recorded on 3 April 2021 were submitted from 300 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 11.8% |
| Texas | 33 | 8.8% |
| Florida | 26 | 7.0% |
| Virginia | 21 | 5.6% |
| Arizona | 17 | 4.6% |
| New York | 17 | 4.6% |
| Massachusetts | 16 | 4.3% |
| Maryland | 15 | 4.0% |
| Illinois | 13 | 3.5% |
| Ohio | 13 | 3.5% |
| Other states and territories | 158 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 262 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 70.2% |
| Internet | 60 | 16.1% |
| TV | 43 | 11.5% |
| Radio | 6 | 1.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
262 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 205 | 78.2% |
| Availability (including rural call completion) | 16 | 6.1% |
| Billing | 15 | 5.7% |
| Equipment | 9 | 3.4% |
| Interference (including signal jammers) | 7 | 2.7% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Privacy | 4 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
60 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.7% |
| Availability | 14 | 23.3% |
| Speed | 13 | 21.7% |
| Interference | 6 | 10.0% |
| Equipment | 3 | 5.0% |
| Privacy | 2 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
43 complaints were recorded in this category, representing 11.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 30.2% |
| Billing | 12 | 27.9% |
| Loud Commercials | 7 | 16.3% |
| Indecency | 6 | 14.0% |
| Equipment | 2 | 4.7% |
| Privacy | 2 | 4.7% |
| Interference | 1 | 2.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
Unwanted calls
There were 205 complaints relating to unwanted calls on this date, representing 55% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 2.4% |
| (833) 304-1447 | 3 | 1.5% |
| (719) 452-8970 | 2 | 1.0% |
| (202) 752-5553 | 1 | 0.5% |
| (205) 828-8347 | 1 | 0.5% |
| (250) 629-2043 | 1 | 0.5% |
| (252) 216-2917 | 1 | 0.5% |
| (260) 344-4486 | 1 | 0.5% |
| (301) 965-6194 | 1 | 0.5% |
| (315) 232-5257 | 1 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.