FCC Consumer Complaints – 6 April 2021
Introduction
On Tuesday, 6 April 2021, the Federal Communications Commission recorded 1102 consumer complaints relating to telecommunications services, complaint volume increased from 951 complaints the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 723 complaints.
Key statistics
- Total complaints
- 1102
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (723)
- Most reported state/territory
- California (173)
Where the complaints came from
Reports recorded on 6 April 2021 show 1102 complaints originating from 715 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 173 | 15.7% |
| Texas | 111 | 10.1% |
| Florida | 84 | 7.6% |
| New York | 65 | 5.9% |
| North Carolina | 44 | 4.0% |
| Pennsylvania | 36 | 3.3% |
| Colorado | 35 | 3.2% |
| Virginia | 34 | 3.1% |
| Washington | 33 | 3.0% |
| Arizona | 30 | 2.7% |
| Other states and territories | 457 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 890 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 890 | 80.8% |
| Internet | 133 | 12.1% |
| TV | 62 | 5.6% |
| Radio | 10 | 0.9% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
890 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 723 | 81.2% |
| Billing | 55 | 6.2% |
| Availability (including rural call completion) | 32 | 3.6% |
| Equipment | 26 | 2.9% |
| Privacy | 16 | 1.8% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Junk Faxes | 6 | 0.7% |
| Rural Call Completion | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
133 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 40.6% |
| Availability | 39 | 29.3% |
| Speed | 18 | 13.5% |
| Interference | 10 | 7.5% |
| Equipment | 6 | 4.5% |
| Privacy | 6 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
62 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 38.7% |
| Availability | 18 | 29.0% |
| Equipment | 5 | 8.1% |
| Interference | 5 | 8.1% |
| Loud Commercials | 5 | 8.1% |
| Indecency | 4 | 6.5% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
723 complaints relating to unwanted calls were recorded on this date, accounting for 65.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (252) 292-9025 | 15 | 2.1% |
| (833) 304-1447 | 8 | 1.1% |
| (315) 232-8257 | 6 | 0.8% |
| (501) 214-8881 | 2 | 0.3% |
| (662) 735-0265 | 2 | 0.3% |
| (669) 279-2203 | 2 | 0.3% |
| (201) 864-2465 | 1 | 0.1% |
| (202) 868-8937 | 1 | 0.1% |
| (203) 419-2308 | 1 | 0.1% |
| (205) 289-2670 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (252) 292-9025 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.