FCC Consumer Complaints – 7 April 2021
Introduction
On Wednesday, 7 April 2021, 1162 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1102 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 754 complaints.
Key statistics
- Total complaints
- 1162
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (754)
- Most reported state/territory
- California (151)
Where the complaints came from
The 1162 complaints recorded on 7 April 2021 were submitted from 713 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 151 | 13.0% |
| Florida | 114 | 9.8% |
| Texas | 109 | 9.4% |
| New York | 79 | 6.8% |
| North Carolina | 40 | 3.4% |
| Colorado | 39 | 3.4% |
| Georgia | 35 | 3.0% |
| New Jersey | 34 | 2.9% |
| Pennsylvania | 33 | 2.8% |
| Washington | 33 | 2.8% |
| Other states and territories | 489 | 42.1% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 927 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 927 | 79.8% |
| Internet | 131 | 11.3% |
| TV | 85 | 7.3% |
| Radio | 11 | 0.9% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
927 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 754 | 81.3% |
| Billing | 73 | 7.9% |
| Availability (including rural call completion) | 34 | 3.7% |
| Equipment | 28 | 3.0% |
| Junk Faxes | 9 | 1.0% |
| Privacy | 9 | 1.0% |
| Number Portability (keeping your number if you change providers) | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 6 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
131 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 41.2% |
| Billing | 34 | 26.0% |
| Speed | 22 | 16.8% |
| Privacy | 9 | 6.9% |
| Equipment | 6 | 4.6% |
| Interference | 6 | 4.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 36.5% |
| Availability | 24 | 28.2% |
| Indecency | 11 | 12.9% |
| Loud Commercials | 9 | 10.6% |
| Equipment | 5 | 5.9% |
| Interference | 4 | 4.7% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 754 complaints relating to unwanted calls were recorded on this date, representing 64.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 378-5726 | 17 | 2.3% |
| (706) 715-7002 | 3 | 0.4% |
| (252) 216-2917 | 2 | 0.3% |
| (312) 224-8775 | 2 | 0.3% |
| (408) 900-2547 | 2 | 0.3% |
| (833) 304-1447 | 2 | 0.3% |
| (904) 490-1263 | 2 | 0.3% |
| (201) 395-0138 | 1 | 0.1% |
| (201) 479-9632 | 1 | 0.1% |
| (201) 764-7188 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 16 | 2.1% |
| (480) 697-5610 | 5 | 0.7% |
| (706) 715-7002 | 3 | 0.4% |
| (252) 216-2917 | 2 | 0.3% |
| (323) 412-8996 | 2 | 0.3% |
| (802) 370-3299 | 2 | 0.3% |
| (866) 878-9695 | 2 | 0.3% |
| (904) 490-1263 | 2 | 0.3% |
| (971) 864-7013 | 2 | 0.3% |
| (201) 479-9632 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- (800) 378-5726 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.