FCC Consumer Complaints – 8 April 2021
Introduction
The Federal Communications Commission recorded 1119 consumer complaints on 8 April 2021 relating to telecommunications services, complaint volume fell from 1162 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 787 complaints.
Key statistics
- Total complaints
- 1119
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (787)
- Most reported state/territory
- California (154)
Where the complaints came from
On 8 April 2021, the 1119 complaints recorded by the Federal Communications Commission were reported from 722 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 13.8% |
| Florida | 114 | 10.2% |
| Texas | 104 | 9.3% |
| New York | 74 | 6.6% |
| Illinois | 38 | 3.4% |
| Pennsylvania | 34 | 3.0% |
| New Jersey | 33 | 2.9% |
| Georgia | 32 | 2.9% |
| Ohio | 31 | 2.8% |
| Colorado | 30 | 2.7% |
| Other states and territories | 473 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 927 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 927 | 82.8% |
| Internet | 116 | 10.4% |
| TV | 63 | 5.6% |
| Radio | 8 | 0.7% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
927 complaints were recorded in this category, representing 82.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 787 | 84.9% |
| Billing | 45 | 4.9% |
| Availability (including rural call completion) | 37 | 4.0% |
| Equipment | 21 | 2.3% |
| Junk Faxes | 11 | 1.2% |
| Number Portability (keeping your number if you change providers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Privacy | 6 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
116 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 44.0% |
| Availability | 39 | 33.6% |
| Speed | 14 | 12.1% |
| Equipment | 4 | 3.4% |
| Interference | 4 | 3.4% |
| Privacy | 4 | 3.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 36.5% |
| Availability | 11 | 17.5% |
| Loud Commercials | 11 | 17.5% |
| Indecency | 8 | 12.7% |
| Equipment | 6 | 9.5% |
| Interference | 4 | 6.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
There were 787 complaints relating to unwanted calls on this date, representing 70.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 471-1038 | 18 | 2.3% |
| (312) 500-2474 | 2 | 0.3% |
| (518) 982-4829 | 2 | 0.3% |
| (712) 888-1434 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (201) 222-7922 | 1 | 0.1% |
| (201) 269-4095 | 1 | 0.1% |
| (202) 333-5318 | 1 | 0.1% |
| (202) 803-8698 | 1 | 0.1% |
| (202) 996-8677 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 202-4955 | 18 | 2.3% |
| (833) 304-1447 | 10 | 1.3% |
| (315) 232-8257 | 6 | 0.8% |
| (555) 555-5555 | 4 | 0.5% |
| (312) 500-2474 | 2 | 0.3% |
| (416) 915-1479 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (913) 888-2211 | 2 | 0.3% |
| (971) 864-7079 | 2 | 0.3% |
| (201) 222-7922 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 202-4955 was reported slightly more often than other business contact numbers.
- (559) 471-1038 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.