FCC Consumer Complaints – 9 April 2021
Introduction
A total of 1121 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 April 2021, this represented an increase from the 1119 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 743 complaints.
Key statistics
- Total complaints
- 1121
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (743)
- Most reported state/territory
- California (158)
Where the complaints came from
The 1121 complaints recorded on 9 April 2021 were submitted from 735 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 158 | 14.1% |
| Texas | 111 | 9.9% |
| Florida | 85 | 7.6% |
| New York | 55 | 4.9% |
| Georgia | 53 | 4.7% |
| Pennsylvania | 49 | 4.4% |
| Colorado | 40 | 3.6% |
| Arizona | 39 | 3.5% |
| New Jersey | 39 | 3.5% |
| North Carolina | 33 | 2.9% |
| Other states and territories | 456 | 40.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 903 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 903 | 80.6% |
| Internet | 120 | 10.7% |
| TV | 83 | 7.4% |
| Radio | 12 | 1.1% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
903 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 743 | 82.3% |
| Billing | 58 | 6.4% |
| Equipment | 34 | 3.8% |
| Availability (including rural call completion) | 24 | 2.7% |
| Number Portability (keeping your number if you change providers) | 22 | 2.4% |
| Interference (including signal jammers) | 7 | 0.8% |
| Privacy | 7 | 0.8% |
| Junk Faxes | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
120 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 32.5% |
| Billing | 31 | 25.8% |
| Speed | 21 | 17.5% |
| Interference | 12 | 10.0% |
| Privacy | 9 | 7.5% |
| Equipment | 8 | 6.7% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
83 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 34.9% |
| Availability | 26 | 31.3% |
| Indecency | 12 | 14.5% |
| Loud Commercials | 8 | 9.6% |
| Interference | 5 | 6.0% |
| Equipment | 3 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 743 complaints relating to unwanted calls were recorded on this date, representing 66.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 8 | 1.1% |
| (401) 941-9070 | 3 | 0.4% |
| (307) 200-0270 | 2 | 0.3% |
| (315) 232-8257 | 2 | 0.3% |
| (478) 226-7553 | 2 | 0.3% |
| (608) 383-6597 | 2 | 0.3% |
| (706) 546-0170 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (720) 734-1790 | 2 | 0.3% |
| (201) 801-6108 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.