FCC Consumer Complaints – 10 April 2021
Introduction
A total of 373 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 10 April 2021, this represented a decline from the 1121 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 215 complaints.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (215)
- Most reported state/territory
- California (49)
Where the complaints came from
The 373 complaints recorded on 10 April 2021 were submitted from 284 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.1% |
| Texas | 39 | 10.5% |
| Florida | 34 | 9.1% |
| North Carolina | 19 | 5.1% |
| Pennsylvania | 16 | 4.3% |
| Ohio | 15 | 4.0% |
| Georgia | 13 | 3.5% |
| Illinois | 13 | 3.5% |
| Missouri | 12 | 3.2% |
| New York | 12 | 3.2% |
| Other states and territories | 151 | 40.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 271 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 271 | 72.7% |
| Internet | 45 | 12.1% |
| TV | 44 | 11.8% |
| Emergency | 7 | 1.9% |
| Radio | 4 | 1.1% |
| Accessibility | 2 | 0.5% |
Phone complaints
271 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 215 | 79.3% |
| Availability (including rural call completion) | 16 | 5.9% |
| Billing | 14 | 5.2% |
| Equipment | 12 | 4.4% |
| Number Portability (keeping your number if you change providers) | 5 | 1.8% |
| Privacy | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Interference (including signal jammers) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
45 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 15 | 33.3% |
| Billing | 11 | 24.4% |
| Availability | 10 | 22.2% |
| Interference | 4 | 8.9% |
| Privacy | 3 | 6.7% |
| Equipment | 2 | 4.4% |
A broad mix of issues was reported in this category, with Speed, Billing and Availability among the most common.
TV complaints
44 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 31.8% |
| Loud Commercials | 11 | 25.0% |
| Billing | 10 | 22.7% |
| Indecency | 5 | 11.4% |
| Equipment | 2 | 4.5% |
| Interference | 1 | 2.3% |
| Privacy | 1 | 2.3% |
A broad mix of issues was reported in this category, with Availability, Loud Commercials and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.